Julien Dourte Email & Phone Number

Project: Times & Means contracts

Brussels Area, Belgium

Project: EEAS (European External Action Service)Responsabilities Coordination between the Team, the Customer, the Company and the Third Parties. Supervision of the Service delivered. Reporting. Incident Management. Quality Management. Staff management (recruitment, assessments, daily management, training, talent management,...) Lead of team meetings.

Brussels Area, Belgium

Project: European Commission Times& Means contracts (ITSS, STIS, NIS, H2020,...)Responsabilities: Service Level management (follow up, action plans, reporting,...) Freelancers management (Service Agreements, administration, registration,....) Employees management (assessments, training plans, talent management, conflicts management,...) Consortium.

EEAS

Project: EEAS (European External Action Service)Responsabilities Coordination between the Team, the Customer, the Company and the Third Parties. Supervision of the Service delivered. Reporting. Incident Management. Quality Management. Staff management (recruitment, assessments, daily management, training, talent management,...) Lead of team meetings.

Project: MEQ (Mobile Equipment)ResponsabilitiesCreation of a new service (Mobile Field Support) Team recruitement Daily operational management Creation of an asset management system Coordination between customer and partners Invoicing

Brussels Area, Belgium

Project: Infotel Call Centre of the European Commission)Responsabilities: Ensure that an high quality of service is provided Collect, consolidate, analyse and report KPI's & SLA's Prepare, apply and follow-up the action plans Team motivation Lead the Team meetings, Operational Meetings and Steering Meetings

Project: DG AGRI. Responsibilities: Documentation & procedures. File, printer and application servers management, monitoring and update Poweshell scripting / Tool development Backup server (on tape, by replication and snap' tool). Restore operation on request. DRP maintenance and monitoring Services migration to the new supplier

Project: DG EMPL. Responsibilities: Phase out period (documentation, transfer of the tasks, specific management of the team members) (usual) Team management motivation talent management (assessment, training, coaching) tasks quality,...) Planning of team schedule and holidays SLA and KPI: monitoring, reporting and analysis Appliance Monitoring of the.

-- Project description: --This contract is a service contract between Serco and DG AGRI. A dedicated team provide Desktop and Server support to DG AGRI based on a clearly defined SLA and Service Management Plan.-- Employee’s Roles & Responsibilities in the project: -- • Assistance to LSA Team and Diagnose and correct file permissions, printing, workstation.

-- Project description: --This contract is a service contract between Serco and DG AGRI. A dedicated team provide Desktop and Server support to DG AGRI based on a clearly defined SLA and Service Management Plan.-- Employee’s Roles & Responsibilities in the project: -- • Assistance to LSA Team and Diagnose and correct file permissions, printing, workstation.

-- Project description: --This contract is based on the provision of external Service Providers to the DGs of the European Commission, as well as some of the associated offices. The contract provides a range of 8 different profiles form Local Logistics Support up to Database Administration with various levels based on technical experience and industry.

Bachelor'S Degree, Industrial Electronics Technology/Technician

A2, Industrial Electronics Technology/Technician