Juliene Fern Email & Phone Number

Boyers, Pennsylvania, United States

Boyers, Pennsylvania, United States

• Owner and Creative Director for art business featuring pyrography and other wood work as well as photography and custom furniture (this is more of a hobby, it would not interfere with any other career, I just include.
• As an artist and photographer inspired mainly by my world travel and animals, won awards for photography at Saxonburg Festival of the Arts and Butler County Farm Show
• Set-up organization as LLC, registering the business structure with various government entities and working out tax details
• Developed website to showcase art; used search engine optimization (SEO) and site mapping to ensure potential customers would find the art through their internet searches
• Experimented with various forms of social media to determine what methods best suited the business
• https://julienespyrography.wixsite.com/mysite

Boyers, Pennsylvania, United States

• Promotion from previous position as Team Leader to be the operations manager over that function, as well as three additional functions, consisting of geographically dispersed employees (in-house, teleworkers, and out.
• Coordinate vacation calendar as well as the in-house rotation calendar to ensure adequate processor coverage for workload
• Approve timesheets weekly
• Demonstrate the value of communication by regularly providing team workload progress updates, reminders, and guidance changes, through monthly Microsoft Teams meetings, emails, and phone calls
• Monitor team’s production and quality by reviewing daily workload numbers and quality audits, and communicate the expectations and results by regularly sending report cards
• Determine staffing needs and assist with interviews for my teams as well as across all functional departments; conducting as many as 30 interviews a year

Boyers, PA

• Continuation of my role with NT Concepts; just a different company as the government contract ended and a new contractor took over

Boyers, PA

• Accepted promotion from previous position as an Investigative Records Technician, to be a member of leadership for approximately 50 geographically dispersed (in-house, teleworkers, and out of state) Investigative.
• Regularly assumed duties of workload leader, assigning work to individuals, keeping in mind production rates and due dates
• Ensured accurate and current information in Policy and Procedure guide
• Audited team members to ensure quality
• Developed a method of turning qualitative data from audits into quantitative data, so numbers oriented auditees would have an easier time monitoring their own progress and setting goals
• Assisted in the training, development, and performance reviews of team members

Boyers, PA

• Reviewed sensitive information in accordance with strict guidelines; issue coded, identified discrepancies, and compiled various reports for individuals seeking background checks and security clearances
• Used Microsoft Access, Excel, and Word to stay organized during the case reviewing process
• Cross-trained with other departments to be a more valuable team member
• Provided mentorship to new employees through shadowing
• Received 5 quality awards: one in Q2 2018, one in Q2 2017, two in Q1 2017, and one in Q4 2016

Butler, PA

• Worked in conjunction with the Economic Restructuring Committee to develop and design surveys for a market study which was searching for data to be used to attract and retain businesses and customers in the Butler.
• Collected, analyzed, and interpreted data received using GIS Maps, Microsoft Excel and Google Forms for surveys, data, and analytics
• Wrote summaries and created graphics to explain the information using Microsoft Word and ZeeMaps
• Regularly gave presentations of the findings to the committeeIntern May 2014-July 2014Committee Member July 2014-April 2015

Butler, PA

• Tutored fellow students in Accounting and Business Statistics

Butler, PA

• Ensured efficient guest registration, check out and telephone service
• Used problem resolution skills to promote win-win solutions for conflicts
• Showed work ethic; served in various roles, arrived early and stayed late when needed
• Conformed with strict Marriot corporate guest satisfaction standards

Bsba, Management, 4.0 Gpa

Dean's List - Fall 2013, Spring 2014, Fall 2014, Spring 2015 Coursework included: -Managerial Finance -Productivity Software -Business.

Associate Of Science In Business Administration, 3.98 Gpa

Graduated Summa Cum Laude Coursework included: -Business Statistics -Managerial Accounting -Financial Accounting -Marketing -Speech -Micro.

International Honors Certificate, Project, Operations, And Supply Chain Management

Earned in conjunction with the Phi Theta Kappa National Honor Society and USC, Marshall School of Business Coursework included the basics.

Education record

8/22 Individual Behavior in Organizations - credential id 57649246 9/22 Project Management Institute (PMI) Agile Certified Practitioner.