Julien Gil Email & Phone Number

Vergèze, Fr

France

** Enhance and empower SKILL assist services worldwide as part of the Global Medical Education team.** Provide cross division support in the use of the service by creating and providing appropriate training and documentation. ** Establish strategies per regions to open and cascade regionally SKILL medical education platform. ** Be a source of proposition to minimize efforts in managing SKILL Assist through a continual improvement of internal and external processes.

Région De Montréal, Canada

*** Empowering and engaging the Customer Service Team.* Hiring, training and coaching customer service team.*** Operating as point of contact for partners.* Educating and supporting partners’ key contacts. *** Ensuring Quality assurance.* Representing the voice of customer.*** Contributing in improving NPS and CSAT. * Handling serious, long-lasting issues with customers. *** Dealing with employee issues and consequences.Co-founder corporate Social Club

Cork, Ireland

• Investigate suspicious activity and behaviour that could pose a risk on the Amazon EU websites, to customers or merchants.• Communicate via email and telephone with merchants and other external and internal customers to analyse any risk.• Be aware of and identify new fraud patterns and trends - take appropriate action to identify and help minimise the risk posed by such trends.

Cork, Ireland

Seller Support Amazon • Demonstrating effective, clear and professional written and oral communication.Product Page details / Feedback analysis specialist.Shadowing / Mentoring new associates on the floor.Job description : • Providing prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.• Maintaining a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrating excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributing to a positive team environment and proactively aiding team members with difficult contacts as needed.• Maintaining Great performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.• Guiding customers to create inventory files and troubleshooting uploads.

Cork - Ireland

- Follow up and qualify new prospects from marketing-generated leads- Prospect, qualify and develop new prospects to appointments - Research accounts, identify key players, generate interest and obtain business requirements. - Work closely with Inside Sales team to determine strategic approach. - Disseminate opportunities to appropriate ISR/ISC, educating rep as necessary about the opportunity.- Successfully manage and overcome prospect objections. - Build and develop initial customer relationships. - Meet or exceed assigned lead metric goals. - Manage and document lead cycle in VMware’s CRM system. - Promote, develop and maintain in-depth knowledge of VMware products and services, industry trends, and competition. - Produce reports as necessary.

Cork - Ireland

SME APP ( Subject Matter Expert )- As a Level 1 iOS Team member, supporting iOS users on French and UK markets ( iPhone, iPod, iPad, Apple TV )- As a flex Level 2 iOS Team member, supporting Associates from Level 1 in escalation and technical issues. - As a flex Mac OS support Team member, supporting customers with issues related to Mac OS.- Strong Customer service focus skills.- Ability to reach team targets.- Strong analytical skills and intuition.- Excellent Team work.

Cork

Additionnaly to Team member tasks : - Conducting weekly Check-ins and monthly One-on-ones, coaching sessions and team meetings. - Providing effective shadowing and mentoring sessions to outliers Team members.- Reporting to direct management in a pro-active and timely manner.

Villefranche De Lauragais - France

Judicial Police agent assistant.- Former President of the 5th Company, promotion 45/10.- Highly anatycal and detailed oriented.- Teamwork and standing alone.- Influence and persuade others without direct authority following law and process at requested time-flexible schedule and work varied hours and days.

Région De Toulouse, France

- Managing customer stays, including check-in and check out.- Managing phone calls and reservation calls.- Guest-oriented and service minded- Good interpersonal skills- Sales oriented- Ability to listen and anticipate- Diplomacy and self-control- Well organised

Cork - Ireland

MobileMe team member - Chat support- Launch of the EMEA Chat support.- Strong analytical skills and intuition.- Excellent written communication skills ( English and french ).- Troubleshooting skills ( Locating issue - resolving the issue - advising the customer if necessary ).- Customer service oriented.- Strong Adaptability.

Cork - Ireland

- Telephone sales of various tourist services for US Hotel group Starwood Hotels & Resorts Worldwide.- Dealing with customers wishes in real time. Adaptability and flexibility.- Strong organization and flexibility skills.- Sales oriented

Cork - Ireland

- Managing customer stays, including check-in and check out.- Managing phone calls and reservation calls.- Guest-oriented and service minded- Good interpersonal skills- Sales oriented- Ability to listen and anticipate- Diplomacy and self-control- Well organised

Cork - Ireland

- Welcome guests in a warm and friendly manner and provide the highest level of customer service.- Find suitable solutions to meet customers needs depending on the possibilities available at the hotel.- Ensure that all check-in and check-out operations are performed to the highest standards- Deal with a wide range of guests' queries and promote hotel facilities- Manage invoicing payments and cash operations during the shift- Check the “room report” and keep housekeeping informed of any modifications- Take reservations and business enquiries out of office hours.

Fenouillet - France

- First Work experience.- Learning discipline at work.- Working as a Team Member.- Being pro-active in order to reach targets.