Julien Grisoni

Julien Grisoni Email and Phone Number

Customer Success Director @ Whalebone
Valencia, ES
Julien Grisoni's Location
Ho Chi Minh City, Vietnam, Viet Nam
Julien Grisoni's Contact Details
About Julien Grisoni

Julien Grisoni is a Customer Success Director at Whalebone. He possess expertise in marketing strategy, project management, software project management, consulting, saas and 33 more skills. Colleagues describe him as "I had the pleasure of working with Julien during his tenure at the French Trade Commission (Ubifrance). He is a dedicated professional with excellent business skills and an in depth knowledge of the IT sector. He was a team player and an excellent colleague. I wish him all the best in his future endeavours. " and "Julien was a great guy to work with : fully involved in our projects, dedicated and ressourceful ! A good Professional I would love to work with again !"

Julien Grisoni's Current Company Details
Whalebone

Whalebone

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Customer Success Director
Valencia, ES
Website:
whalebone.io
Employees:
146
Julien Grisoni Work Experience Details
  • Whalebone
    Customer Success Director
    Whalebone
    Valencia, Es
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  • Freelance
    Customer Success Consultant
    Freelance Jul 2022 - Present
    Spain
    Provide Success consultancy services for SMEs in the SaaS industry.
  • Katalon
    Customer Success Director
    Katalon Feb 2021 - Jul 2022
    Ho Chi Minh City, Vietnam
    Katalon is a leading provider in software automation solutions. We offer a flexible platform for teams and projects of any size, for any purpose, from creating tests, execution, reports, to seamless integration with the CI/CD ecosystem.Katalon is widely adopted by a global community of users across 160+ countries. We’re proud to be recognized as a top automation tool by prestigious reports such as Gartner, SmartBear, Capterra, and more.Our solutions include Katalon Studio, Katalon Test Ops (Beta), Katalon Recorder, Katalium, and Katalon plug-ins.
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  • Contractor Compliance Inc.
    Customer Success Manager
    Contractor Compliance Inc. Sep 2018 - Dec 2020
    Toronto, Canada Area
    Contractor Compliance is a SaaS solution that is disrupting existing solutions to collect, manage and re-qualify third party contractor documentation. With simplicity at the core of our DNA, we understand that our customers and users are looking for easy, affordable solutions to achieve compliance initiatives without the headaches that are presented by traditional offerings.As Customer Success Manager, I am responsible for On-boarding and educating our clients on the best practices in the industry to ensure the long-term success of the Contractor Compliance Platform.
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  • Careerbuilder
    Software Solutions Consultant - Hcm
    Careerbuilder Sep 2015 - Apr 2017
    Toronto, Canada Area
    - Co-managed the Canadian sales teams (11 sales representatives) in order to promote effective sales methodologies and the introduction of new CareerBuilder products. (BroadBean, TextKernel, ATS)- Collaborated with sales teams to plan account strategies through account reviews.- Identified new SaaS software sales opportunities on current engagements.- Managed channel partners pre-Sales (AWS, Cloudmills, Integration Partners).- Provided strong technical support and thought leadership during the sales process.- Exceeded assigned revenue target by 21% on average in 2016. The Canadian market was the best performing sales channel in the company growing 9% revenue Year over Year and 30% in SaaS Solutions. - Provided industry-specific, custom product demonstrations to C-level management.- Gathered technical requirements and explained to customer how the proposed solution would integrate into the current workflow and systems.- Participated in demo system design and planning as well as in product release input and testing.- Transferred knowledge to project/implementation team to ensure a smooth transition.
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  • Careerbuilder
    Senior Software Implementation Consultant - Hcm
    Careerbuilder Sep 2014 - Sep 2015
    Région De Toronto, Canada
    Implementation Consultants on the CareerBuilder Professional Services team design, build, and launch HCM solution that drive business success. Clients depend on our strong project management, consulting, and technical skills to drive success. Implementation Consultants keep the big picture in focus while still being able to dive into the unique engineering challenges clients face daily. They are the connectors, working closely with Product, Developers, and other cross-functional teams to coordinate client implementations. They are the client’s main point of contact from concept development through implementation and post-implementation support of their platform.- Successfully led over 50 SaaS implementations for CareerBuilder top-tier Software clients.- Managed an average portfolio of 10+ accounts/month, from various industries, including banking, insurance, healthcare, retail (etc.), based in US and Canada.- Translated client needs into technical/ functional requirements from initial concept, to build and configuration under tight deadlines and complex scope.- Build and lead project teams of 10+, including Solution & Integration Architects, Developers, Customer Success Managers and Technical Support Advisors.- Established project management processes (incl. Scope of Work & User Acceptance Testing) that helped reduce implementation time.- Implemented Strategic Account Management techniques that enabled the Canadian Office to retain their largest client and achieve an overall 89% retention rate in 2015.- Provided support with internal stakeholders as needed to meet client requirements; Ensured on-time, on-budget and on-brand delivery- Oversaw project lifecycle and implementation roadmap, including risk management, scheduling, task contingencies and stakeholder relationships; Monitored & reported results. - Scored an average 92% on customer satisfaction surveys
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  • Achievers
    Software Implementation Manager
    Achievers Oct 2012 - Sep 2014
    Région De Toronto, Canada
    Achievers is a startup backed by Sequoia Capital and was acquired by Blackhawk Network in 2015. Achievers is a global leader in web-based rewards and recognition, works with top employers and leading companies such as CVS, Microsoft, 3M, Starwood, DuPont, KPMG, and Deloitte to recruit, retain, and inspire great people.- Simultaneously managed and delivered multiple end-to-end SaaS implementations remotely for global clients ranging from a hundred thousand dollars to multi-million dollar contracts across several industries including healthcare, banking, education, software, and telecommunications.- Accountable for site build, site design, HRIS and SSO integration, communication and training strategies, back end program configuration and user acceptance testing. - Managed Achievers’ internal project resources and effectively partnered with the client’s project team in order to ensure the successful implementation. - Identified and documented client functional requirements and developed detailed project plans breaking out project tasks and milestones.- Collaborated with the development team to complete the development and configuration of the application to meet client requirements.- Cross Functional Team representative to prioritize, identify and drive product improvements.- Surpassed departmental goal (80% launch satisfaction survey score goal) by obtaining 95% survey scores on all program launches and implementations.
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  • Achievers
    Member Experience Specialist
    Achievers Apr 2012 - Oct 2012
    Région De Toronto, Canada
    • Resolved member inquiries in French and English : issues ranging from logistics, program, point redemption, catalog inquiries, shipment or account related information.• Consistently exceeded departmental goals in completed cases and customer satisfaction.• Developed training and on-boarding documentation and process mapping for new hires.• Provided translation and localization support to the Product department as well as clients and members.• Responsible for the Concierge activities for all Achievers Premium clients such as Bell, Rogers, PWC, Microsoft.• Sourced and Purchased exclusive items for high performers and champion employees of our clients.
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  • Business France (Export)
    Business Development Consultant - Software, New Technologies, And Innovation
    Business France (Export) Jun 2009 - Jul 2011
    Région De Toronto, Canada
    Business France is a Government consulting agency. It's mandate is to promote France's trade and economic interests in Canada, and as such, to support the efforts of French companies in their development on export markets.- Project Management: Organized promotional events, including trade shows, conferences, and seminars to stimulate French business investments in Canada.- Accountable for managing and representing the French delegation in events such as TIFF, Hot Docs, Canadian Music Week, Photonics West, BioPartnering (Biotech) North America- Sold consultancy projects to companies in France interested in the Business France’s services.- Exceeded sales quota by 12% in 2009, 31% in 2010 and 26% in 2011.- Advised clients how to develop plans and objectives for exporting to Canada.- Generated and qualified new sales opportunities (cold calling, trade show, lead follow-up).- Dissected requests, prepared RFP's, and ensured daily contact with clients by phone.- Trained and managed Interns.
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  • Carrefour
    Junior Consultant
    Carrefour Sep 2005 - Sep 2006
    Shanghai City, China
    - Managed timelines and budgets associated with event management, promotion execution and communication to drive sales growth.- Worked with internal partners to ensure brand standards.- Worked with team to execute the annual marketing plan (advertising, media relations, budgeting).
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Julien Grisoni Skills

Marketing Strategy Project Management Software Project Management Consulting Saas New Web Technologies Training Fast Paced Start Up Environment Hcm Processes And Forms Salesforce.com Change Management Global Hcm Management Consulting Strategy Cross Functional Problem Solving Technology Integration Process Improvement Agile Methodologies Software Development Human Capital Management Web Services Human Capital Talent Management Talent Acquisition Recruiting Recruitment Tools Start Ups Crm Program Implementation Jira Customer Experience Applicant Tracking Systems Software Solution Implementation Sales Engineering Customer Relationship Management Business Process Improvement

Julien Grisoni Education Details

Frequently Asked Questions about Julien Grisoni

What company does Julien Grisoni work for?

Julien Grisoni works for Whalebone

What is Julien Grisoni's role at the current company?

Julien Grisoni's current role is Customer Success Director.

What is Julien Grisoni's email address?

Julien Grisoni's email address is ju****@****ance.fr

What schools did Julien Grisoni attend?

Julien Grisoni attended Iéseg School Of Management, Iéseg School Of Management.

What skills is Julien Grisoni known for?

Julien Grisoni has skills like Marketing Strategy, Project Management, Software Project Management, Consulting, Saas, New Web Technologies, Training, Fast Paced, Start Up Environment, Hcm Processes And Forms, Salesforce.com, Change Management.

Who are Julien Grisoni's colleagues?

Julien Grisoni's colleagues are Felix Tapao Jr, Jan Dlugoš, Daniel Olearčin, Roman Zavadil, Vít Hruška, Lenka Janíková, Adam Wright.

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