The Customer Company - Connect to Your Customers in a Whole New WaySalesforce creates and delivers the most innovative enterprise applications and services for sales, service, marketing, communities, analytics, apps and IoT. Salesforce delivers the trusted success of every customer while taking care of its people with a culture of enablement, opportunity, career development, tools, and work/life balance.

Global Account Manager - Large Accounts (DGC)For MNCs in the industry sector :- engage, develop and maintain the global relationship with customers at C-level- develop strategy and sales plans to achieve targets- anticipate customer needs beyond existing scope of products and services- lead the account team and internal resources in making the best business decisions for the customer and Orange overall- focuse on delivering an outstanding customer experience

Large Accounts business development through selling of the Orange Business Services portfolio, from core business (i.e. data, voice, telephony) to strategic areas of growth (i.e. M2M, Traceability: RFID, cloud services, contact Less: NFC, video, CRM, IT, mobility etc...)Understand businesses, detect opportunities, be creative, build specific solutions, manage internal teams during bids, are my day to day challenges.Managing opportunities and bids on the automotive industry vertical: telematic services, RFID, NFC.

For Major BT French and International customers (A-end / B-End):engagement Manager (bid phase): management of solution design, program governance, risk management, people & resources, suppliers, based on ITIL best practices.Management of the delivery of medium to large-sized projects. Management of multiple projects in parallel.Delegation of the work to external contractors / suppliers / consultants to ensure deliverables.Ability to negotiate internally and externally and to interface with 3rd party suppliers, which involves the selection of suppliers, agreement, planning, timelines and quality of deliverables.Delivery to customers directly and delivery of significant and/or time critical products as part of major BT and client programmes. Management of multi-disciplinary teams to deliver against them.Recognition for my work: BT Heart Award.Customers: SAINT GOBAIN, UNILEVER, RHODIA, ARCELOR, Schneider Electric, Mane.

- Technical design validation Validation of new applications’ architectures from a n/w perspective;Follow up of critical service crisis: setting up action plans and communication to different levels (technical, managerial).- Network audit of the datacentersLevel 3 expertise & audit on major outages, impacting critical business applications. - Datacenter network administrationFollow up administration of network / security equipments (event management / capacity planning...). Contribute to definition of administration policies (SLAs, incident management)Customer: EDF/GDF DIT (Direction informatique et Telecom), Issy les Moulineaux.

- Literature review;- definition of a policy matching the business needs:Focus on infrastructure req.: safety, security, redundancies;Focus on application service continuity req.: documentation, Short term backup solutions, S.L.A.s (Service level Agreements).- Project follow up (Germany, France, Italy, USA, Hungary, Morocco, Mexico);- Reporting to management;- Project communication through different means of com. & knowledge databases.