Client Solution Architect
Current• Orchestrate a cross-boarder team of Business Analysts and Project Managers in London and Luxembourg, focusing on delivering client solutions within the asset management industry.• Lead strategic projects to understand and address complex client issues, integrating innovative technology solutions (hybrid SaaS) that substantially increase operational efficiency and client satisfaction.• Drive internal digital transformation projects to transform internal processes, knowledge management and leverage SaaS solutions (PowerBI, PowerAutomate, Copilot, Odoo) to enforce a culture of data first, increase productivity and service quality.• Initiated and led customer satisfaction programs to enhance client loyalty, increase in referral business and accelerate organic growth.• Cultivate a culture of excellence, mentoring new talents and fostering collaboration across teams.