Julie O'Brien Email & Phone Number

Yorkshire And Humberside

Accountable for a team of Business Analysts and Project Mangers responsible for all aspects of IT Projects from solution design to delivery and transitioning to live service. I am an accredited ITILv3 Expert, with a natural instinct for service design and a passion for building a strong and positive customer experience. I have significant experience in Business Transformation and Process re-design and a strong commercial acumen.

Lincoln, United Kingdom

Responsible for taking a leading role in the design of IT services for existing and prospective customers, demonstrating a high level of understanding of key customer drivers, customer requirements and desired business outcomes, translating this into cost efficient, quality driven service models, crafted into robust service integration solutions. Key accountabilities of note include, developing solution strategies, governance models and SLA frameworks, working with the Bid Team in structuring and winning deals from £1m to £100m upwards and building a virtual team using skill and diplomacy across multiple internal business units to sell the overall objectives and ensure cooperation from the Global team.

Lincoln, United Kingdom

Accountable for IT Service Delivery and IT Service Management. provided to Clients who are part of the Lincoln Operating Group, which includes Lincolnshire County Council.Key aspects of the role include establishing, maintaining and developing effective working relationships with key stakeholders externally and internally. Working closely with the Business Directors and Managers to understand and develop the client ICT strategy and key business objectives and ensure the ICT plans optimally support these. Engaging with operational managers and leaders within the client organisation to provide guidance on all ICT related issues as well as understanding the requirements and potential pipeline

Northampton, United Kingdom

Accountable for all aspects of managing IT services within a service grouping, including taking a lead role in the delivery of service management and improvement activities, resulting in tangible value add deliverables. Experience in particular, in the sectors of Digital Banking, Collections and Recoveries and Credit Risk and Information Management.

London, United Kingdom

Successfully lead and managed a Team with accountability for the system availability and management of all Risk Applications used by the Small and Medium Business Sectors across the Bank. Prior to leading the Team also sole owner and managed a specific Application, including stakeholder management, release management and designing and writing programme changes to the Application in line with Business strategy.

Accountable for interpreting, writing and operationalising strategic changes to Unsecured Lending Policy. Included a 6 month secondment leading a change team to work on the Woolwich acquisition.