Vendor Performance Consultant
Current
Nov 2024 - Present
AeroLeads people directory · profile
Julie Patrick Email & Phone Number
Senior operations leader, people manager/director, vendor operations professional. Looking for my next grand adventure
at
Brightspeed
2 work emails found
@google.com
2 phones found area 720
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior operations leader, people manager/director, vendor operations professional. Looking for my next grand adventure
Location
Wichita, Kansas, United States
Who is Julie Patrick? Overview
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Quick answer
Julie Patrick is listed as Senior operations leader, people manager/director, vendor operations professional. Looking for my next grand adventure at Brightspeed, based in Wichita, Kansas, United States. AeroLeads shows a work email signal at google.com, phone signal with area code 720, and a matched LinkedIn profile for Julie Patrick.
Julie Patrick previously worked as Vendor Performance Consultant at Brightspeed and Sr Manager, Vendor Operations, Systems and Tools, Google Fiber at Google.
Company email context
Email format at Brightspeed
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{last}{first_initial}@google.com
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AeroLeads found 2 current-domain work email signals for Julie Patrick. Compare company email patterns before reaching out.
Profile bio
About Julie Patrick
Successful and experienced operations professional with over 30 years of leadership, customer expeience, vendor management, and operational expertise in the tech industry. I am a professional, competent, strategic leader who is results driven and motivated by continuous improvement. I am focused on user satisfaction, data privacy, cost reduction, and value creation. Areas of Expertise:* Proven ability to break apart and analyze complex situations in order to achieve success* Excellent interpersonal, people management, team building and communication skills* Strong analytical and leadership skills* Operational best practices* Demonstrated ability to work across multiple layers and cross functional teams to achieve objectives* Ability to lead complex, multi-layered teams* Effectively support geographically dispersed workforce* Vendor Operations/Management* Contact Center Operations* Social media content review and moderation * Legal Investigations SupportNotable Achievements:• Reduced unit costs by more than $1.3 million annually • Built multiple Vendor Management Orgs from scratch to oversee both domestic and international vendor partners. • Lead initiative to improve operating efficiencies resulting in a savings of more than $2.5 million annually• Reduced customer trouble tickets by 27% through process enhancements and customer education efforts resulting in $1.4 million in annual savings• Lead Contact Center team to win the Gold Stevie Award for customer service two years in a row.• Renegotiated several existing vendor contracts as well as established new partnerships to ensure compliance with regulatory and industry standards.
Listed skills include Telecommunications, Call Centers, Voip, Provisioning, and 52 others.
Current workplace
Julie Patrick's current company
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15 roles
Julie Patrick work experience
A career timeline built from the work history available for this profile.
Sr Manager, Vendor Operations, Systems And Tools, Google Fiber
● Led and developed a high-performing team of Technical Solution Consultants● Coordinated interactions between vendors, business operations, and engineeringdepartments,enhancing collaboration and reducing project cycle times by 20%● Effectively oversaw offshore vendor partnerships, optimizing service delivery andachieving an annual savings of $200,000● Achieved a substantial cost reduction in ticket handling from $700 to $51 per ticket,equating to annual savings of over $1 million● Accelerated ticket resolution time from an average of 215.8 hours to just 27.5 hours,boosting operational efficiency by 87%● Enhanced responsiveness by reducing Time to First Response from 7.53 hours to under3 hours,leading to a 65% improvement in customer satisfaction● Maintained a 95%+ positive feedback score on management surveys, demonstratingexceptional team oversight and employee engagement
Apr 2020 - Aug 2024
Head Of Global Vendor Operations, Google Legal Ops
● Designed a robust outsourcing framework for LOPs teams focused on critical areas like legalinvestigations and legal removals, which led to a measurable decrease in case backlog by 35%,enabling faster response times to law enforcement requests● Implemented a comprehensive KPI measurement program enabling real-time tracking ofprogress against business goals and enhancing performance accountability● Spearheaded the creation of a new Vendor Management Office (VMO) team, centralizingglobal vendor oversight across EMEA, APAC, and Americas, which improved vendorcompliance rates by 30%● Achieved and maintained a 100% favorable rating on all manager feedback surveys
Apr 2018 - Apr 2020
Head Of Customer Experience, Field Ops, And Vendor Ops, Google Fiber
● Led a team of contractors, vendor managers, and frontline managers to enhance customerservice operations, resulting in a 20% improvement in customer satisfaction ratings● Initiated several projects to reduce support costs (down $7.30 to $3.14 per sub)● Successfully guided the team through a critical code yellow situation related toconstruction, resulting in a 50% decrease in project backlog and downtime● Spearheaded the development of Google Fiber's social media customer service strategy,resulting in a 25% increase in customer engagement across digital platforms within sixmonths● Renegotiated vendor contracts leading to cost reductions of nearly 40%, saving thecompany over $3M annually without compromising service quality● Sustained an impressive 96%+ approval rating in management feedback surveys for fivestraight years, showcasing a commitment to excellence in team management
Sep 2013 - Apr 2018
Tech Ops Manager
•Lead day to day operations•Manage technical staff performance via clearly defined performance objectives, development coaching, and performance plans
Feb 2013 - Sep 2013
Consultant/Project Manager Temp Position
• Lead large scale project initiative focused on integration of recently acquired voice provider• Responsible for ensuring high quality, successful project completions• Serve as Subject Matter Advisor on service delivery, operations, and industry best practices• Manage client relationships and identify opportunities for client process improvement
Aug 2012 - Feb 2013
Senior Manager Customer Experience And Vendor Operations
• Managed all Service Delivery vendor partners to ensure performance objectives were met and contractual SLAs were adhered to• Ensured appropriate framework and methodology was in place to prioritize and assign resources• Established and communicate long term vision associated to each of my teams within the organization.*. Acted as a liaison between LNP vendor and ILEC/CLECs to ensure relationships and processes with stakeholders are established and/or maintained.
Sep 2007 - May 2012
Technical Operations Manager
Lead team of 29 Day of Install provisioning technicians. Monitor and manage all LNP and switch provisioning application work lists to ensure on-time delivery of customer requests. Coach and develop technicians by utilizing staff meetings, providing training opportunities, and performance reviews. Track team and individual production and communicate progress to technicians and Sr. leadership team. Collaborate with National NOC, Tech Support, and Software Engineers to address and resolve system, network or switch outages.
Sep 2005 - Sep 2007
Owner/Managing Partner
Colorado Pride Property Services
Owner/Operator
Feb 2004 - Sep 2005
Assistant Exec Dir Of Finance And Admin
Continued to manage my own company, Colorado Pride Property Services, LLC while at USA Basketball
Jan 2005 - Apr 2005
Senior Tech Ops Manager, Lnp, 911, Directory Listings, Switch Translations, Vendor Manager
Jan 1999 - Mar 2003
Project Manager Lnp Npac Technical Sub-Committee Member
Jun 1998 - Jan 1999
Provisioning Manager
Jan 1998 - Jun 1998
Jun 1996 - Dec 1997
Long Distance Billing Customer Service Lead
Jan 1991 - Apr 1996
FAQ
Frequently asked questions about Julie Patrick
Quick answers generated from the profile data available on this page.
What company does Julie Patrick work for?
Julie Patrick works for Brightspeed.
What is Julie Patrick's role at Brightspeed?
Julie Patrick is listed as Senior operations leader, people manager/director, vendor operations professional. Looking for my next grand adventure at Brightspeed.
What is Julie Patrick's email address?
AeroLeads has found 2 work email signals at @google.com for Julie Patrick at Brightspeed.
What is Julie Patrick's phone number?
AeroLeads has found 2 phone signal(s) with area code 720 for Julie Patrick at Brightspeed.
Where is Julie Patrick based?
Julie Patrick is based in Wichita, Kansas, United States while working with Brightspeed.
What companies has Julie Patrick worked for?
Julie Patrick has worked for Brightspeed, Google, Xo Communications, Cartesian, and Level 3 Communications.
How can I contact Julie Patrick?
You can use AeroLeads to view verified contact signals for Julie Patrick at Brightspeed, including work email, phone, and LinkedIn data when available.
What skills is Julie Patrick known for?
Julie Patrick is listed with skills including Telecommunications, Call Centers, Voip, Provisioning, Cross Functional Team Leadership, Networking, Vendor Management, and Telephony.
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