- Developing a comprehensive understanding of clients' businesses, goals, and objectives to consult suitable social media strategies for each client.- Maintaining positive client relationships in the role of primary liaison, ensuring satisfaction and success.- Collaborate with team members to develop and implement social media plans that align with clients' marketing goals.- Provide regular updates and reports to clients on campaign performance and progress.

My customer service duties achieved included:- Highly interacted with 100+ customers on a regular working day and more than 200 guests for a specific event.- Administered the queries and complaints of online customers and in-place guests promptly, and improved our customer satisfaction rating to over 95% positive.- Enhanced profitable customer relationships based on their feedback and expectations as well as introduced/sold new promotions, events, and products.- Reported to… Show more My customer service duties achieved included:- Highly interacted with 100+ customers on a regular working day and more than 200 guests for a specific event.- Administered the queries and complaints of online customers and in-place guests promptly, and improved our customer satisfaction rating to over 95% positive.- Enhanced profitable customer relationships based on their feedback and expectations as well as introduced/sold new promotions, events, and products.- Reported to measure customer satisfaction and improved service.- Directed and coached a team of five customer service staff. On the other hand, my role in events & marketing includes:- Cultivated market research on innovative campaigns and market trends. - Planned and organized monthly promotions, weekly events, and quarters marketing campaigns from start to finish according to requirements, target customers, and objectives.- Assigned and controlled all the stages in the event operations.- Analyzed the event’s success via KPIs and surveys. Show less

In addition to all tasks I listed above, I had: - Coordinated day-to-day Front of House and Back of House operations to provide superior service and maximize customer satisfaction.- Improved the restaurant-bar good image plus generated for improvement steps.- Promoted the brand to the local community through word-of-mouth and events.

My work ensured customer pleasure at all times, including in:- Supervised constant operations by paying attention to all details, we served over 300 people on weekends.- Developed a durable customer loyalty program every six months.- Set customer service and sales goals for an eleven-member team including bartenders and floor staff, and helped them achieve those goals.- Hired, interviewed, trained, and followed-up new staff.I improved my English and communication skills… Show more My work ensured customer pleasure at all times, including in:- Supervised constant operations by paying attention to all details, we served over 300 people on weekends.- Developed a durable customer loyalty program every six months.- Set customer service and sales goals for an eleven-member team including bartenders and floor staff, and helped them achieve those goals.- Hired, interviewed, trained, and followed-up new staff.I improved my English and communication skills whilst providing international hospitality service. These tasks required a high stage offlexibility, and problem-solving while thinking on my feet. Show less

In this sale role, I did the following:- Sourced and managed new client relationships by executing 50+ daily calls and emails.- Maintained third-party partners up to 20 connections from 4 property companies: Novaland, Vinaland, Hung Thinh, and Dat Xanh Group.- Conducted small-scale sales pitches monthly.- Updated process to clients weekly.Also, I controlled tasks delegated by a project manager, incorporated all key departments, and ensured that the project wasprogressing… Show more In this sale role, I did the following:- Sourced and managed new client relationships by executing 50+ daily calls and emails.- Maintained third-party partners up to 20 connections from 4 property companies: Novaland, Vinaland, Hung Thinh, and Dat Xanh Group.- Conducted small-scale sales pitches monthly.- Updated process to clients weekly.Also, I controlled tasks delegated by a project manager, incorporated all key departments, and ensured that the project wasprogressing on time and within budget. I was required to be:- Highly organized, adaptable, and able to prioritize tasks independently while working on a sale job.- Motivated team members and monitored them positively and encouragingly. Show less

I formed sales skills including in-person sales, telesales, and email marketing I did a good job of consulting and persuading customers to choose the best packages.I have experience in planning and tracking the progress of programs.

After 3 years of dedicating myself to the club, I’m confident I can inspire and motivate others.In addition, I have the skills to be an organizer-leader for charity events (up to 350 people). I used to coach training sections for 30 volunteersonce a week and lead groups of over 20 people to work effectively in 3-day events.During this period, I profoundly cultivated the characteristics that played a crucial role in my life and career. That’s to mention:- Optimistic attitude and… Show more After 3 years of dedicating myself to the club, I’m confident I can inspire and motivate others.In addition, I have the skills to be an organizer-leader for charity events (up to 350 people). I used to coach training sections for 30 volunteersonce a week and lead groups of over 20 people to work effectively in 3-day events.During this period, I profoundly cultivated the characteristics that played a crucial role in my life and career. That’s to mention:- Optimistic attitude and behaviors- Authentic communication skills- People-oriented, emphasizing empathy, social harmony, and collaborative- Initiative & enterprise mindset- Proactive actions- Teamwork Show less