“The more cooperative we are, the more valuable we become. The more enthusiastic we are, the more productive we become. The more serving we are, the more prosperous we become. The more generous we are, the more joyous we become.” These sentences are based on a quote by William Arthur Ward and they summarize my guiding north star. Professionally, who I am is a result of the experience earned in the dynamic world of international customer service; coaching, training, supervising, communications, project management, and ecommerce. And to each of these roles, I bring flexibility, positivity, idea creation, and empathy. I easily learn new ideas, applications, tasks / processes and can smoothly adapt these skills new businesses and new situations.My interpersonal skills whether customer, co-worker, or upper management are enthusiastic and reliable. I bring professionalism and credibility to the interaction in written, phone, or face-to-face situations. I can work both independently and as a group member.• As a trainer/coach I develop and present material for live coaching, written reference materials, and online recordings.• As a supervisor I facilitate for a win-win solution and advocate for a team relationship.• As a help desk manager I work well when there is a wide variety of issues to multitask and I like results. Please feel free to contact me if you wish further detail or if you are simply looking for conversation and idea exchange.Specialties: Outlook, Microsoft word, Excel, PowerPoint, email, company proprietary applications, team-building, facilitating, writing, summarizing, managing, communicating, motivating, maximizing, out-going, personable
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Specialist, Ecommerce & Edi (Electronic Data Interface)Apl 2005 - 2014Greater Denver AreaPromoted and led website and EDI solutions for North, Central, and South America. Acted as a liaison between online users and company programmers to address website problems or EDI data inaccuracies, handling an average of 80 emails / day. Initiated and participated in IT calls to address and expedite system failure resolutions and conducted application development testing. Built strong customer and business partner relationships for the benefit of all. Consistently scored 4 – 5 / 5 stars on internal and external satisfaction surveys.• Decreased company costs an average savings of $6000 / year on the Fed-ex costs by on-boarding high-visibility / high-volume customers from dedicated live service representatives to an EDI platform (electronic data interface) with real time information flows. • Enhanced and advocated ecommerce and website tools via a committee of US, European and Asian ecommerce specialists, documented and submitted improvement opportunities, and oversaw application testing.• Developed and delivered on-going website and EDI training for 200 customer service staff and over 3 dozen North American Sales reps via one-on-one coaching, group training, and topical written materials for the North American sales force. -
Specialist, Quality Assurance And Process ManagementApl 2003 - 2005Greater Denver AreaDeveloped a quality assurance program for a customer service call center - from the ground up. Researched other programs, conducted focus group testing, and used the results to enhance the program. Implemented and managed the recording tools, data base, and result distribution. Also demonstrated process management skills: Documenting and delivering the key job duties for the Emergency Response Project, created a “Best Practices for Supervisors” hand book - based upon side-by-side observation and employee feedback.• Developed a quality assurance program for 150 phone representatives in the North American office. • Analyzed best management practices on 12 supervisory level managers the results used in coaching opportunities also documented individual job processes for an Emergency Response Project. -
Trainer, Corporate And RegionalApl 2002 - 2003Greater Denver AreaResponsible for the training of new hires on: company culture and history, industry knowledge, computer systems and applications needed for the job, trained more than 50 new hires. Updated the curriculum to reflect current situations. Conducted required employee testing for pay advancement in both simulated phone role playing and written examinations. • Created and conducted hard and soft skills training for a national company of 350 and then for a regional office of 200 including a 2 day Total Quality Management course, a 2 week new hire training class, and 30 or 60 minute long classes on customer service skills and specific industry topics. -
Support Manager, Customer Service North AmericaApl 1998 - 2002Greater Denver AreaSupervised call center reps on teams from 6 – 30 people up to 1800 calls / day. Managed overtime and vacation requests. Administered performance appraisals 3 times / year. Improved competencies via side-by-sides coaching and role-modeling on live customer calls. Developed measurable key quality indicators for front-line positions, trained and monitored results.• Demonstrated crisis management skills during significant events such as the WC Labor ILWU lockout of 2002, initiated emergency IT system’s helpdesk calls, and participated in closing and transitioning activities for 3 international merger/acquisitions.• Launched a new customer service team of 27 employees, many of whom had less than 6 months industry experience while increasing customer loyalty based on U.S. and Canadian satisfaction surveys. • Developed a highly acclaimed reputation for flexibility, trustworthiness and enthusiasm as recognized with numerous emails and appreciation certificates from customers and coworkers as well as tie-ins to upper management.
Julie Prindiville Skills
Julie Prindiville Education Details
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Business Administration -
Process Management -
Additional Career Related Training
Frequently Asked Questions about Julie Prindiville
What is Julie Prindiville's role at the current company?
Julie Prindiville's current role is On sabbatical, be back soon!.
What schools did Julie Prindiville attend?
Julie Prindiville attended University Of Wisconsin-Eau Claire, Colorado State University, Additional Career Related Training.
What are some of Julie Prindiville's interests?
Julie Prindiville has interest in Education.
What skills is Julie Prindiville known for?
Julie Prindiville has skills like Process Improvement, Management, Training, Testing, E Commerce, Quality Assurance, Project Management, Databases, Documentation, Call Centers, Software Development, Presentation Skills.
Not the Julie Prindiville you were looking for?
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Julia (Prindiville) Eich
Experienced And Strategic Marketing Professional Specializing In Marketing Strategy, Communications, Data Analysis, And Social Media Management.Charleston, South Carolina Metropolitan Area -
1wcschools.com
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2aol.com, kaleidahealth.org
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1apl.com
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