Account management and senior-level organizational development consulting Management of measurement projects, including engagement surveys, 360 feedback, culture surveys and custom measurement design and developmentManagement of external consultants and contractors to design, develop and deliver consulting solutions and measurement tools and systemsOversee design, development and go-to-market strategies for products, including hiring, mentoring, succession, goal attainmentODScore® is a global organizational research and development organization, headquartered in Guelph Ontario. ODScore® offers customized strategies and software to drive results with organizations of many sizes, across many industries and throughout the globe.

Led executive succession planning, talent review and performance management processesDesigned and delivered executive development, coaching and consultationDeveloped and implemented leadership assessment strategy Designed and managed high-potential development programsDesigned and developed leadership competency frameworksCreated strategic leadership development frameworkRepresented Canada and EMEA region to Walmart International for executive development, talent management and successionRedesigned recruitment strategy (special project secondment)Assessed operational training needs and developed recommendations for learning solutionsDesigned custom training programs in response to business needsLed creation of Learning Team business strategyDeveloped a framework for a centralized learning curriculum and development mapDeveloped a plan to implement career days across the business and designed related development materials

Developed core and leadership competency models Designed succession management programsDesigned, developed and delivered customized training programs and workshops (e.g., performance management, change management)Designed and facilitated manager and employee focus groups Designed performance management programsDeveloped competency-based recruitment and selection systemsDeveloped interviewing skills, performance management and career planning self-study guidesResearched and wrote competency development guidesConducted HR audits and wrote HR policiesManaged employee survey projects including providing guidance on survey action planning processesResearched and wrote proposals in response to RFP or client requestManaged client projects, including project planning, budgeting, invoicing, and execution of deliverablesFacilitated consultant-level professional development meetings (internally Aon Consulting)

Developed and administered 360 feedback surveysDesigned and administered training evaluation measures (pre/post testing)Developed and conducted needs assessmentResearched measurement topics (e.g., balanced scorecard, change management)Designed and conducted organizational assessments (executive interviews, focus groups, surveys)Provided feedback and assessments of beta-tests for new training programsCreated cultural assessmentsIntegrated job description data with performance management systemDesigned measurement tools to complement custom and standard Eagle's Flight training programsResponded to proposals and assisted sales team with measurement sales

Managed ongoing relationship and communications with clientsManaged employee and customer survey programs for multiple clients within a project teamDeveloped and implemented employee satisfaction surveys, 360º feedback programs, competency development systems, best practices and benchmarking initiatives Designed and facilitated employee and internal customer focus groups and pilot study sessionsConducted qualitative and quantitative analyses of focus group, interview and survey dataCoordinated all aspects of project management including budgeting, invoicing, survey coding, printing, translation, and artwork, while managing deadlinesIdentified client-reporting requirements, assisted with analysis, preparation, proofing, and finalization of all data summaries