Collaborating with internal stakeholders across multiple business units and business product owners to identify and refine potential software features and enhancements.Analyzing and refining product ideas from problem statement, to feature development and story creation and execution.Close collaboration with software development teams to support prioritization, sprint planning and other product needs. Preparation and execution of SAFe Program Increments (PI) with 1-2 software teams.Creation and facilitation of User Acceptance testing, demos, documentation and release notes to support new features and fixes.Coaching and colloboration as needed with fellow TPOs as part of Community of Practice.

• Team Agile coach and lead for multiple software development teams building Healthcare Education products. • Facilitating Scrum ceremonies including sprint planning, daily standup, sprint demos, release planning, refinements, and retrospectives.• Ensuring team priorities are aligned with product roadmap and strategic goals for organization.• Close collaboration with product owners and stakeholders to ensure transparency of results and fast feedback to new features and product needs.• Velocity, capacity, and budget forecasting for upcoming planning increments. • Planning preparation from SAF planning increments coaching team to have features and stories refined, dependencies and risks identified and clear objectives and commitments.• Team support for multiple deployments and releases (DevOps journey) within sprint.• Collaborating with other IT groups and leaders to remove barriers for the team and support initiatives.• Situational coaching to unstick teams when challenged and celebrate best practices and results.• Peer mentoring and collaboration through Scrum Master CoP, small groups and one-on-one.• Preparation and facilitation of Agile Community of Practice discussions on change management, fear of failure, and scrum practices.• Communicating and promoting team progress and successes.

Lead a custom software team that develops software applications for course content deliveryCoach and mentor employeesManage team budget ($1.6 million) and resourcingCollaborate with other IT groups and leaders to remove barriers for the team and support company initiativesEnsure team priorities are aligned with product roadmap and strategic goals for SEIManage 10 offshore employees to supplement team capabilities (developers and QA automation experts)Communicate and promote team progress and successes.Continue to serve as an Agile coach and resource for other managers and employees

I am a scrum master and business analyst for custom education software in higher education. I enjoy working with my business partners and team members to align strategic capabilities to technology. I specialize in problem solving, communication, and analysis. My work is often framed with the agile mindset and I am a certified scrum master (CSM) and hold a Certificate of Capability in Business Analysis from the IIBA.

Liaison between business user group and IT development team for developing and maintaining custom curricula and course development authoring software. Team uses an Agile approach and duties include:• Elicitation of requirements gathering to develop software functionality that matches business goals and user needs. • Problem definition and solution exploration including documentation of risks, assumptions, constraints and dependencies.• Creation of agile stories and diagram flows, used to deepen developer knowledge of business usage of authoring system and additional context on project goals.• Identification and documentation of cross-functional connections between application and other IT systems.• Solid understanding of the agile methodology and roles.• Assists user group in defining complex known issues. • Collaboration with business owner to prioritize foundational issues in budgeting process.• Support contact for user team. Assists with troubleshooting issues and providing tutorials when needed for user error. • Assists with onboarding, training and ongoing support for offshore developer and QA team.

Daily management of curricula and course content development and LMS support for an online university that serves 36,000 learners. Team offers curriculum and content development, instructional design, assessment, editing, production, and course material and media support for 1,800-course catalog. • Managing a team of 55 creative individuals with diverse expertise (instructional design, editing, production, project management, QA specialists, media, course materials, curriculum & assessment).• Process improvement and setting strategic direction to team to ensure skill sets and strategy align to University vision.• Resourcing and prioritizing projects (approximately 70-80 projects per fiscal quarter) based on stakeholder input and university needs.• Negotiating and troubleshooting issues (average 13-15 a quarter) that arise in the development process, with a goal of successfully delivering all promised courses to the school within each quarterly cycle. • Managing cross-department special projects at the request of the University including data migration and integrity efforts, technology implementation, process efficiency, change management and communication needs. • Supporting content and technical maintenance processes and service level agreements for course catalog. • Main faculty chair and dean contact for escalated issues and design standard questions.• Managing team budget and forecasting needs (budget over $7 million).

Daily management of course development process within an online university that serves 23,000 learners annually. Duties included:• Negotiating and troubleshooting issues that arise in the development process.• Supervising a team of 7-9 individuals and support their work and professional development. Hiring and oversight of 5-8 contract editors and quarterly editing budget. • Course development liaison for school of psychology leadership and faculty. • Advocate for editing role within department leadership and support of editing best practices and efficiencies. • Management of special projects within department including: maintenance process improvements, SafeAssign plagiarism tool implementation, rubric rollout and communication efforts, course material and permission standards, and process improvement efforts within team.

Daily management of full-time and contract editors in course development department. Duties included staff training, status reporting and recommending quarterly staffing levels. Editing material for online courses and troubleshooting courses that needed quick turnaround or had been compromised due to a breakdown in the development process. Assisted in writing multimedia simulations and video scripts. Assisted adjunct faculty nationwide in addressing course issues. Member of standards process team for implementing and maintaining standards set by the university assessment and curriculum offices.

Coordination of editorial, art and production schedules to ensure timely publication of a monthly national trade magazine. This involved communication of in-house deadlines, copy-editing and production assistance for the art director and main liaison for contributing columnists and freelancers. Researched and edited several pieces weekly including features, columns and profiles for magazine, website and e-newsletter. Managed freelance budget, assisted the editor-in-chief with personnel issues, troubleshooting and day-to-day operations. Main editorial contact for readers, public relations specialists, product managers and outside vendors.