Julie Rhyner Email & Phone Number

Oakdale Elementary

Prairie Lane

Omaha, Nebraska

Responsible for providing support services to clients, management, and departmental contacts; ensuring the operational effectiveness of the business unit, by designing and documenting workflow procedures and making appropriate recommendations that will positively impact operational effectiveness. Participate in the activities associated with a variety of departmental projects ensuring established timelines are met. Assist in the design and specification for client applications by being the interface between the client and technical personnel, architect business solutions to assure functional and technical solutions are delivered to meet business and technical requirements. Provide analysis and feedback to management staff and appropriate departments regarding applications and projects, by recommending improvements and continuously updating documentation and project plans. Thoroughly understand client application functionality for smooth transition of application changes into the normal implementation process by interfacing with clients to evaluate and understand their program requirements from a functional perspective.

Greater Omaha Area

Responsible for providing support services to clients, management, and departmental contacts; ensuring the operational effectiveness of the business unit, by designing and documenting workflow procedures and making appropriate recommendations that will positively impact operational effectiveness. Participate in the activities associated with a variety of departmental projects ensuring established timelines are met. Assist in the design and specification for client applications by being the interface between the client and technical personnel, architect business solutions to assure functional and technical solutions are delivered to meet business and technical requirements. Provide analysis and feedback to management staff and appropriate departments regarding applications and projects, by recommending improvements and continuously updating documentation and project plans. Thoroughly understand client application functionality for smooth transition of application changes into the normal implementation process by interfacing with clients to evaluate and understand their program requirements from a functional perspective.

Greater Omaha Area

Program data entry screens used to capture data for processing orders for a wide variety of products and services offered by a variety of nationwide companies. Develop programs to produce data reports in electronic format to send to clients nationwide. Respond and resolve client complaints or problems concerning applications support.

Greater Omaha Area

Responsible for training newly hired programmer analysts to use application software and systems programs to set up telemarketing clients' promotions. Maintain, update, and develop training documentation to keep analysts informed of application updates and new application developments. Conduct training sessions with analysts, and occasionally additional staff, when necessary. Assist analysts with debugging, troubleshooting, and analyzing application and system errors. Provide guidance, support and training to users concerning their software, networks, and hardware. Maintain and update the department help file to keep analysts informed of new procedures or updates. Perform system administrator duties for access to various applications within a database.

Greater Omaha Area

Program data entry screens used to capture data for processing orders for a wide variety of products and services offered by a variety of nationwide companies. Develop programs to produce data reports in printed and electronic format to send to clients nationwide. Respond and resolve client complaints or problems concerning applications support.

Greater Omaha Area

Determine and communicate production and staff employee eligibility dates for health, life and dental benefits, conduct benefit information sessions as necessary for production and staff employees. Review completeness of enrollment forms, submit enrollment forms promptly to insurance company. Inform Payroll department of appropriate payroll deductions and when deductions begin. Process vacation requests and update employee status changes through HRIS. Maintain employee benefit files which include benefit enrollment forms, name changes, and vacation requests. Notify eligible employees of COBRA availability and process COBRA requests as needed.

Greater Omaha Area

Responsible for assigning toll free phone numbers by specific markets to products, research number availability; complete toll-free number clean-up. Review “live” telemarketing scripts for grammar and typographical errors. Recommend improved phrasing or design of script. Review Operations Problem Reports from phone agents.

Greater Omaha Area

Responsible for interviewing potential phone agents, assign schedules matching employee’s needs. Process I-9 forms and inform employee if form is incomplete. Prepare training rosters, monitor training attendance. Determine if a returning employee is rehireable. Prepare and distribute hiring and training statistics. Process unemployment claims and employment verifications. Assist in maintaining production employee files and front desk duties.