Julie Roh Email & Phone Number

Torrance, Ca, Us

United States

San Francisco, California

- Managed the Front Office, PBX, Reservations and Guest Services (Bell Desk, Valet) operations, ensuring seamless coordination and communication between departments.- Developed strategies that generated revenue and profitability.- Maintained accurate files and reports, including guest room inventory to maximize occupancy & ADR.- Managed special reservations, including V.I.P. reservations, packages, and discounts.- Worked in close collaboration with the Housekeeping, Sales and… Show more - Managed the Front Office, PBX, Reservations and Guest Services (Bell Desk, Valet) operations, ensuring seamless coordination and communication between departments.- Developed strategies that generated revenue and profitability.- Maintained accurate files and reports, including guest room inventory to maximize occupancy & ADR.- Managed special reservations, including V.I.P. reservations, packages, and discounts.- Worked in close collaboration with the Housekeeping, Sales and Revenue Department to enhance the Hotel occupancy levels and rates.- Led an award-winning team, emphasizing service-oriented encounters with guests and employees.- Trained staff in hotel policies, rates, specials, and programs.- 316 roomsManager of Quarter 2019Department of Year 2018Women@Hyatt Bay Area Show less

Burlingame, Ca

- Managed front office staff, cash control for agents, staffing needs and guest services for the Front Office department in order to in provide exceptional guest service and to improve the bottom line.- Spearheaded staff training, development, scheduling, productivity and payroll for the Front Office, Guest Services, and the PBX departments.- 789 rooms Department of Year 2016Member of the Transformation Team 2016Women@Hyatt Bay Area

Huntington Beach, Ca

- Managed room inventory and assign room blocks for groups, which includes managing guest preferences for guest fulfillment with room accommodations.- Assisted with Front Office operations management including: being Manager on Duty (MOD); having oversight of the Front Office staff; managing cash control for agents; assisting with staffing needs; and guest services.- Assisted with the training of the Front Office team with a focus on the guest registration process, which includes… Show more - Managed room inventory and assign room blocks for groups, which includes managing guest preferences for guest fulfillment with room accommodations.- Assisted with Front Office operations management including: being Manager on Duty (MOD); having oversight of the Front Office staff; managing cash control for agents; assisting with staffing needs; and guest services.- Assisted with the training of the Front Office team with a focus on the guest registration process, which includes marketing and sales skills such as effective methods of communicating hotel services and promotions to guests.- 517 roomsWomen@Hyatt LA/OC committee/communications chair Show less

Huntington Beach, Ca

- Assigned room blocks for groups and guest preferences for guest fulfillment with room accommodations.- Managed room inventory and analyzed reports to maximize selling opportunities at the Front Office.- Assisted senior management in training new members of the Front Office team, focusing on the guest registration process and effective communication of hotel services and promotions.- Processed different forms of payment and effectively responding to guest inquiries.- Worked as… Show more - Assigned room blocks for groups and guest preferences for guest fulfillment with room accommodations.- Managed room inventory and analyzed reports to maximize selling opportunities at the Front Office.- Assisted senior management in training new members of the Front Office team, focusing on the guest registration process and effective communication of hotel services and promotions.- Processed different forms of payment and effectively responding to guest inquiries.- Worked as part of the front office team that received the 2013 North America Corporate Functional Award for the Rooms Division of the Year.- Received 100% score for check-in process during the LRA secret shopper program (August 2013).- Received “Big Kahuna” award recognition (August 2013) for demonstrating top service qualities.- Received Top World of Hyatt enrollment- Recognized by hotel guests for having a direct impact on customer service through personal letters from hotel guests, Medilla survey system program results and hotel guest comments posted on prominent websites. - 517 rooms Show less

Gardena And Compton, California

- Manage purchase orders, process payments, and coordinate international freight forwarding logistics.- Generate financial and other administrative reports for review by various departments (e.g., sales department, accounting department).

Torrance, California

- Managed the guest registration process, which includes managing the POS payment processing.- Communicated clearly with guests to ensure proper communication of hotel services and promotions.- Coordinated Front Desk staff schedule and regularly generated reports for the accounting department.

Las Vegas, Nevada

- Specialized in efficiently managing large volume guest (group) registration procedures, which includes verifying registration, address and credit information, balancing bank, issuing room keys, and posting charges.- Enhanced customer service experience by providing full assistance, such as coordinating assistance with luggage, directions, wake up calls, future reservations, and other customer needs.- Identify and quickly resolve guest issues with efficient customer service as a caring… Show more - Specialized in efficiently managing large volume guest (group) registration procedures, which includes verifying registration, address and credit information, balancing bank, issuing room keys, and posting charges.- Enhanced customer service experience by providing full assistance, such as coordinating assistance with luggage, directions, wake up calls, future reservations, and other customer needs.- Identify and quickly resolve guest issues with efficient customer service as a caring hotel associate. Show less