Julie Seffens Email & Phone Number

Greater Minneapolis-St. Paul Area

Responsible for all aspects of customer service, inflight safety and security, and ensuring timely departures. Reliable and dependable to work varied flight schedules, including early and late shifts up to 14 hour days and holidays. Received many verbal and written complements from passengers on providing friendly and enthusiastic service.

Responsible for overall store operations for scrapbook store at home office location. Trained in 3 new managers and 12 associates while retraining existing team. Elevated visual and operating standards and improved service focus. Quickly achieved and sustained two key goals: significantly increased email capture and attained monthly payroll goals, a new.

• Coordinated a highly successful new store opening at Manhattan Beach from the ground up. Supervised five managers and a core staff of 55 associates flexing to 100 during holiday. Dramatically exceeded initial sales.
• Recognized by company leaders for cultivating a strong service environment. Ranked third in company for shop scores in 2002 and delivered 93% or higher scores for the following 4 1/2 years. Delivered high rankings and.
• Nominated for company's top award "People First.”
• Original member of a small group of general managers on the "Extreme Team" dedicated to creating best practices for success to be implemented throughout company.
• Selected by regional manager to be a trainer for new general managers.
• Partnered with district manager to design and facilitate a management development workshop for keyholders in the district.

First general manager position at a design studio store, one of the flagships in the region. Responsible for overall store operations at the highest volume and largest store in the Los Angeles District. In this position, advanced personal leadership skills and ablility to balance multiple demands and priorities. Improved service and standards in store and.

Department manager at large volume design studio store responsible for hiring, training, sales and service, floor supervision, merchandising, and inventory, as well as special projects assigned by general manager. Worked first in the Grand Lobby department at the front of store. Took initiative to move to Stock department to overhaul organization and.

First management position with sole responsibility for overall store operations. Redondo Beach was considered a "classic" store which was the original store design as opposed to the current "design studio" format. Stores had smaller floor plans and lower volume. In this position, developed a strong foundation of skills and knowledge needed to be an.

Worked closely with store manager in classic store environment to drive overall sales and results. In this position, the majority of time was spent on sales, customer service, merchandising, stockroom, and training. Continually challenged to take on higher level management responsibilities. For example, participating in district conference calls, assisting.

Keyholder position. Duties primarily included sales and service, merchandising, opening and closing, assisting in training, and processing shipment. Acquired core foundation for basic management duties and responsibilities.

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.94

Salutatorian Honored with “Award of Excellence” by business faculty at graduation

3.9