A Contact Centre Manager with more than 10 years’ experience in leading diverse teams in both sales and service delivery with a major national insurance brand.A values driven and inspirational leader who is passionate about people, leadership and driving the brand value proposition through the customer experience.Advanced leadership, communication and relationship management capabilities that have led to the establishment of highly engaged teams and a culture that continues to deliver.A change specialist who has delivered transformational change involving organisational and job redesign, new technologies, processes and systems to continuously improve the customer experience and profit contribution.Through a combination of strong business acumen, strategic foresight and deep operational experience has consistently achieved and exceeded targets in the areas of sales revenue, cost reduction, productivity and performance.Highly skilled in performance leadership with the ability to improve employee engagement and enablement through coaching, development and removal of barriers to excellent service delivery
Listed skills include Stakeholder Management, Business Process Improvement, Relationship Management, Change Management, and 15 others.