Julie Piper Email & Phone Number

Baton Rouge, La, Us

Prairieville, La

United States

- Coach and develop Customer Service team members- Ensure their contributions align with Sales, Business, and Department objectives- Conduct performance appraisals and compensatory reviews for team members- Work with global Customer Service Leaders to define processes and services - Participate in Sales, Manufacturing and Business review meetings for collaboration - Drive improvements across all functional areas - Promote safety culture within department - Oversee multiple SOX controls for department to ensure compliance- Represent department as Subject Matter Expert for SAP integration and upgrade - Provide team building exercises and events to boost morale- Manage and support key company projects

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

- Selling new construction homes in Morgan Springs and Woodstock Subdivisions in Greenwell Springs, LA (Central Community)

Baton Rouge, Louisiana Area

- Managed ~150 employees across 2 locations- Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates- Set or assisted in setting department priorities and directly managed supervisors towards the achievement of department objectives and goals- Worked through direct reports to maintain excellent service level, monitored performance and ensured that business unit performance met established expectations- Acted as escalations path for complex customer concerns and periodically conducted real-time call/e-mail or chat monitoring and coaching in order to enhance service quality and increase productivity and department performance- Contributed to continuous improvement initiatives by tracking customer issues, identifying patterns and root causes and then executing recommended solutions- Ensured positive working relationships and effective communication, and ensured that associates were equipped with information critical to the success of their roles- Adhered to operational budget- Participated in focus groups as business subject matter expert to identify opportunities for improvement of website, systems and processes- Led user acceptance testing for website upgrades and enhancements for product area- Managed Pro Appliance Inside Sales Team averaging $2.2M in sales per quarter YTD 2012

B.S., Merchandising & Marketing

General Studies

Activities and Societies: Phi Theta Kappa Honor Society SMCC Cheerleader Scholarship SMCC Academic Scholarship