- Cleaning partner providing cleaning, housekeeping, staffing, engineering and maintenance services that improve health and cleanliness and ensure our clients maximize efficiencies, streamline processes and better manage their most challenging department-Travel to multiple hotels/casino properties throughout the US to train and assist Project Manager in enforcing all standards of company policies and procedures.-Provide leadership, training, and direction to the team, work hand in hand with property leaders.-Opening Team Member in bringing on new accounts to hotel properties 3-5 star service levels.-Worked to ensure each property is supported and is fiscally responsible and profitable for ownership. -Engage with clients on a daily basis to ensure all expectations are met.

European-style luxury resort on the fun and scenic southwestern plateau of North Carolina's Blue Ridge Mountains- Managed Multi-Unit Properties- Old Edwards Inn and Spa, Half-Mile Farm, 200 Main, and Private Guest Residences.-Provided leadership, training and direction to a team responsible for accommodations, packages, dining, golf tee times and spa appointment setting/reservations-Increased department efficiency, accuracy, and communication by spearheading manualprocess conversions to Springer-Miller PMS, Spa Soft, and SynXis systems.-Significantly improved the effectiveness of OTAs by improving hotel profiles with pictures and detailed descriptions for 3 multi-unit properties- Old Edwards Inn and Spa, Half-Mile Farm, 200 Main -Increased room revenue by implementing online ordering of special add-­on room/hotel amenities.

- Director at 5 Star 5 Diamond Hotel in the Heart of Mid-Town Atlanta Georgia - Assisted in coordinating/scheduling maintenance projects with building engineers each quarter to adhere to Corporate Standards-Oversaw participation in the Clean the World Formerly Global Soap Project, a program to recycle and distribute soap to underprivileged areas and countries in need. Housekeeping staff collected 100-lbs. of "used" soap month per month.-Actively served on the Safety Committee, Atlanta Outreach Programs and Red Cross-Managed the transition to an outside laundry service vendor with zero impact on guest service.

European-style luxury resort on the fun and scenic southwestern plateau of North Carolina's Blue Ridge Mountains-Administered staffing plans and training initiatives to ensure suitable coverage and performance during normal and peak business times; developed reward incentives to boost staff motivation -Property Yearly Occupancy ran 80-88% year over year.-Instituted a structured training program and orientation handbook emphasizing guest service,resulting in 80% less turnover in the first year and 80% average retention over six years.-Championed the replacement of linens, soap and cleaning supplies with vendors who couldmeet quality, price, and reliability standards.-Achieved 100% compliance on each years’ annual board of health inspections by leading monthly property walks and developing employee incentive rewards-Developed cost-saving solutions across staff payroll, supply orders, on-hand inventory andother expenses resulting in $200,000 in savings each consecutive year.

-Developed a lost and found system to ensure timely return of customer property-Assisted new employees from the World Relief Organization( Wheaton, IL ) many were refugees beginning a new life in American, learning new skills in a hotel setting, learning English, building friendships and create long-term support systems to transition into the American Culture workforce.-Managed the performance recognition program " Catch me at My Best " Hilton Recognition Matters for 400 team members

Union Property - Formerly Chicago City Center East Ohio Street

Front Office, Reservations, AM & PM Housekeeping , Night Audit , Turndown for World of Hyatt ( Gold Passport Members)