Managing the CS department of 30+ with 4 subdivisions - first line support, ticket management, technical writing and client training. Developed and manage a 24/7 multilingual support model with a team across 4 continents. Responsible for process creation/drive, recruitment, and CI/CX.- Managed training needs and subsequently developed L&D Department - Managed team growth of over 400% in 6 months- Launched 24/5, and subsequently 24/7 Chat Support- Launched company-wide challenge for monthly groups to design and run internal events- Developed NPS strategy and managed survey delivery

Accepted a role within the school dealing with recruitment and visas during the hiring process of international teachers moving to Brazil. Developed and managed E2E communication in-company, CI/CX management for teachers.

To support my move from Ireland to Brazil, I took a position teaching English with 4YOU2 English School.

Pro-Bono Public Relations work for An Grianán as part of my degree's final year disseration, increasing awareness of An Grianán through various activities, successfully running and obtaining media coverage for a museum launch and a wedding fair.

Managed a team of 12 customer service representatives, ensuring that outlined KPI's are met and that my team are providing the highest quality of customer care.

5 month internship with PR agency GK Events & PR, where I worked on event preparation, attending photo calls, updating databases, and introduced social media presence for clients.

Nightlife entertainment reporter and writer of the 'Night Owl' column for local newspaper, The Drogheda Independent.

A 3 month experience working and living in a summer camp for children and adults with disabilities.