• Facilitated communication among project team members, stakeholders, and senior management, ensuring a clear understanding of project status and updates.• Supported project managers in the planning and execution of a Construction Project to ensure its timely and successful completion.• Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with organizational goals.• Coordinated project activities, tracked tasks, and maintained project schedules, resulting in 65% increase in efficiency improvement and meeting project deadlines consistently• Assisted in creating detailed project plans, including resource allocation, budgets, and timelines, contributing to improved project efficiency.• Acted as a liaison between project managers, team members, and clients, fostering strong relationships and enhancing project communication.• Facilitated communication among project team members, stakeholders, and senior management, ensuring a clear understanding of project status and updates.•Supported the identification and mitigation of project risks, leading to proactive measures that minimized disruptions and delays.• Conducted regular progress reviews, generated status reports, and presented findings to project managers and stakeholders, enabling informed decision-making.• Contributed to process improvement initiatives by suggesting and implementing changes that streamlined project workflows and increased team productivity by 65%.

• Assisted Project Control Coordinator in developing and maintaining comprehensive project plans encompassing scope, schedule, resources, and budget, ensuring alignment with project goals.•Participated in the establishment of project control mechanisms, assisting in defining performance metrics, key indicators, and benchmarks to gauge project progress.•Coordinated and facilitated communication among cross-functional teams, promoting collaboration and efficient execution of project tasks.•Supported in monitoring project timelines and identifying deviations, contributing to the implementation of corrective actions to maintain project schedule adherence.•Conducted regular performance analysis, assessing project progress against baseline plans and presenting findings to aid in strategic decision-making.•Assisted in budget management activities, tracked project expenses, and contributed to cost control efforts, resulting in consistent adherence to allocated budgets.•Generated informative project reports and updates, providing valuable insights to project managers and stakeholders about project status, risks, and achievements.•Contributed to risk management initiatives by assisting in identifying potential project risks, evaluating their potential impact, and supporting the development of risk mitigation strategies.•Attended project control meetings, actively engaging in discussions to address challenges, share insights, and contribute to overall project alignment.•Played a key role in process improvement endeavors, participating in identifying process bottlenecks, suggesting improvements, and streamlining workflows.•Collaborated effectively within project teams, assisting in delivering 10 projects each achieving project objectives and client satisfaction.

• Led and managed a team of 20 customer care associates, providing guidance, coaching, and performance evaluations.• Handled escalated customer inquiries and resolved complex issues, ensuring customer satisfaction and retention.• Assisted in the training and onboarding of new team members, enhancing overall team capabilities.• Monitored team performance metrics, analyzed data, and implemented strategies to improve response times and issue resolution rates.• Collaborated with cross-functional teams to relay customer feedback and insights, contributing to product and process improvements.• Introduced process enhancements that streamlined customer interactions, resulting in 65% increase in efficiency.• Mediated conflicts within the team and maintained a positive work environment, fostering open communication and cooperation.• Demonstrated exceptional interpersonal skills, ensuring strong customer relationships and achieving consistently high CSAT scores.• Actively participated in departmental meetings and contributed ideas to improve customer service strategies.

• Delivered outstanding customer service by promptly addressing customer inquiries, providing accurate information, and resolving issues to achieve high customer satisfaction rates.•Assisted customers in understanding product offerings, features, and benefits, resulting in 49% increased product knowledge among customers•Skillfully managed and resolved customer complaints, turning challenging situations into opportunities to showcase the company's commitment to customer care.•Contributed to maintaining a comprehensive knowledge base of products and services, enabling efficient responses to customer queries and concerns.•Collaborated closely with cross-functional teams to ensure seamless customer experiences, coordinating with sales, technical support, and other departments as needed.•Demonstrated effective communication skills through clear and concise explanations of policies, procedures, and product details to customers.•Assisted in training new customer service team members, providing guidance on best practices, and helping them acclimate to company processes•Consistently met or exceeded established individual and team performance targets, contributing to the overall success of the customer service department.•Actively participated in company initiatives to improve customer satisfaction, providing valuable feedback to drive process enhancements.•Proactively identified opportunities to enhance customer interactions, suggesting improvements to customer service scripts, FAQs, and support materials.•Played a pivotal role in maintaining a positive company image, ensuring that each customer interaction aligned with the company's values and commitment to excellence.