As a key account Manager my work involves;Managed a portfolio of key accounts, including multinational corporations and large enterprises.Developed and implemented strategic account plans to drive customer engagement, satisfaction, and revenue growth.Built strong relationships with key stakeholders at client organizations, including C-level executives and HR managers.Identified customer training needs and recommended appropriate ICT training solutions to meet their business objectives.Collaborated with internal teams to deliver customized training programs and ensure high-quality service delivery.Achieved and exceeded sales targets by upselling and cross-selling training programs to existing accounts.Conducted regular business reviews with clients to evaluate performance, identify opportunities, and address concerns.Acted as a trusted advisor, providing insights and guidance on industry trends, best practices, and emerging technologies.Led contract negotiations and renewal discussions, ensuring favorable terms and maximizing revenue potential.Monitored market trends, competitor activities, and customer feedback to drive continuous improvement initiatives.

In this role, my key primary responsibility was to engage with customers over the phone and provide exceptional customer service while promoting and selling products. I was responsible for building relationships, resolving customer inquiries, and achieving sales targets. This role equipped me with strong communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment

I served as an ambassador, educator and entertainer for the museum. As an educator I possess a thorough knowledge of the museum's exhibits, which allows me to explain an exhibit or artifact's significance, and answer any questions that guests might have.