Juliet Williams Email and Phone Number

l interact with teams across our organization to ensure the delivery of multiple cross-team print products, digital products, and internal infrastructure and maintenance projects. l am also responsible for standing up new planning and development processes to drive efficiency, as well as improving those already in place. Additional responsibilities include management of project goals, scope, timeline, and deliverables while overseeing the project estimations and the development of project deliverables. Hold teammates accountable to their commitments, while keeping it safe for them to communicate if things go sideways. Develop, manage and routinely publish project plans and related materials with and for project stakeholders. Establish and maintain processes to manage scope throughout the project lifecycle. Identify resource constraints and project issues before they become a problem.

Managed the delivery of Infrastructure projects supporting the Saks 5th Avenue, Saks Off 5th, Lord and Taylor, Hudson Bay Company and Home Outfitters banners in the USA and Canada. Responsible for annual planning, resource management, budget/forecast, project plans, risk/issue management, mitigation strategies and executive reporting. Participated in hardware and services bidding process for projects with budgets over $3.0M.

Managed the project to upgrade 3,200+ Windows 2002 servers domestic and abroad. Responsible for managing schedules, updates, budget and resources across multiple business units, domestic and abroad. Developed and managed incident and change management processes. Coordinated internal and partner meetings to communicate weekly project status with domestic and international contacts. Developed Executive reports of scope, risk and mitigation strategies. Developed alert process and managed the distribution of critical updates from Microsoft for servers still on Windows 2003 during the transition period. Provided administrator support for SharePoint sites.

Managed multiple Vendors contracts billing over $50M annually. Responsible for managing projects ensuring the scope, schedule and cost stayed within the contractual budget. Developed service management reports and coordinated reviews with internal and external providers. Worked closely with internal process owners, Supply Chain, and IT SLAs/OLAs/Underpinning Contracts ensuring adherence to the contract and processes. Facilitated negotiations between internal and external service providers for scope changes and impacts to SLAs and KPIs. Managed service management requirements sessions, liaison for incident/problem management, financial management and service level management for multiple vendors. Defined and developed metrics for reporting, tracked Service Delivery-related activities as related to overall business objectives.

Managed the successful delivery of multiple complex and multi-million dollar development and infrastructure projects. Developed project plans, managed milestones, identified project risk and developed mitigation strategies between stakeholders. Developed, managed and communicated Integrated Project Plans to all impacted organizations and Executives. Ensured processes and methodologies were followed for effective monitoring, control and support of service delivery. Liaison for incident/problem management, change management, financial management and service level management for multiple customer units. Worked effectively with business and IT professionals from all levels and backgrounds. Managed the technical aspects of infrastructure roll-outs including capacity planning, infrastructure configuration, technical walk-through and establishment of technical support requirements. Managed project teams to ensure complete, successful, cost effective and on-time implementation of facilities infrastructure projects.

Responsible for requirements management, project scope and customer relationships for multiple business units. Managed the IT teams through the SDLC, risk management, mitigation strategies and implementation. Completed project milestones on time and within budget impacting domestic and international call centers.

Developed, implemented, maintained GUI application code for highly complex technical and business solutions supporting Consumer and Small Business Wireless products. Utilizing the SDLC process for design, code, testing, implementation and support of applications. Directed teams to accomplish common goals; established and communicated team objectives/priorities. Resolved and facilitated resolution of inter-application issues in order to ensure appropriate and timely solution for customer. Managed all phases of the SDLC, implementation and support for multiple Consumer and Small Business Wireless customer products resulting in the successful delivery of applications/architecture with shortened processes over the years.