> Sales and Marketing Manager | 2 years 4 months - Coordinating with marketing heads to check the implementation of the campaigns - Giving approvals for the designs and marketing Ideas - Responsible for training and giving insights for FB marketing - Giving insights to SEO personnel for an effective google marketing - Monitoring other e-commerce platform for the items and campaigns they are doing - Testing the new approach to be implemented on the system and understand its effect - Coordinating with sales team leaders for the sales result, sales implementation and revisions - Doing sales analysis to understand the strength and weaknesses of the company - Creating sales report [monthly], product report, fast moving items - Giving approval on discounts and free items - Part of planning team for creating KOP’s for the company - Coordinating with other department to increase sales collection - Writing monthly sales target and forecast - Designing and implementing business plan base on history and department heads feedback - Coordinating with other department to assure seamless work flow > Sales Team Leader and FB Marketer | 1 year 6 months - Handling from 5 to 20 sales agent and managing daily operations - Creating sales report weekly and daily, analysis of sales agents performance - Organizing sales agents weekly schedule, 3 shifts - Implementer of newly approved KOP’s - Approving small free items to retain customers - Trains newly hired sales agents - Creating and monitoring Facebook ads - Creating ads result VS sales result - Handling escalated calls - Developing strategy to reach targets > Sales and Technical Support Agent | 6 months - Calling and receiving calls from prospect customers - Gathering proper information from customers and create invoices - Creating KOP for issue encountered - First level support for the issue customer’s encountered

- Deployed at Duetsche Knowledge Services (Duetsche Bank)- Receiving calls and e-mails directly from users- Resolving Hardware issues: Replacement of parts, Assembling/Disassembling ofcomputers, Troubleshooting, Relocations of computers, Rebuilding of PC - Resolving Software Issues: Installing/Uninstalling, Dependency Issues, Updating, Configuration of E-mails (MS Outlook and Lotus Notes), Pre-loading/Loading of Profiles - Platform: Windows XP, Windows 7 - Updating IT equipment logs on the storage room - Opening and closing of tickets - Resolving some issues via Remote Desktop, Remote Assistance and over the phone - Creating KOP’s from issues encountered for future needs and guide for new hired IT employees

- Handles deploying and returning of machines - Resolving hardware issues: Assembling/Disassembling, Parts replacement, Hard drive formatting - Resolving Software Issues: Install/Uninstall