•Consults with and educates Business Partners on talent managment related processes and implementation. •Supports development and implementation of talent identification and development, including leadership development events and classes, coaching, development assignments, and 360 survey and feedback. •Assesses and diagnoses performance needs and business gaps from input provided by executive officers and business unit leaders. •Develops plans to seamlessly design, implement, and integrate in-business processes with corporate-wide talent management and process improvement planning strategy, framework, and processes. •Designs, develops, and implements on-going leadership development, calibration and succession planning processes.•Develops, enhances, delivers, reviews, evaluates, and coordinates learning and development solutions pursuant to company needs and objectives, ensuring program consistency and quality.

• Collaborated with Technical Writers, Programmers, Instructors, and Consultants to create embedded courses for Epicor's award-winning Epicor 9’s engineering, manufacturing, distribution, and financial software, writing courses in XML for DITA and XMetaL elearning authoring software• Contributed to the development of an evaluation standard for all courses created by the team of Education Specialists, ensuring that each course contained a goal, measurable objectives, a consistent story line that would thread throughout the course, and manufacturing-appropriate examples and workshops• Created standardized certification exams to benchmark product knowledge proficiency for all Epicor Consultants and Instructors• Designed and developed WBT and Captivate storyboards for navigation and personalization of the Epicor 9 software.• Conducted technical training on the Epicor 9 software, to over 3000 Partners, Customers and internal employees, demonstrating features and selling its benefits• Managed multiple learning projects and produced embedded courses with an average excellence rating of 96% out of 100% which measured on-time delivery, content, style, and Epicor global education standards

•Trained and mentored the company’s corporate training specialists and management leadership on Instructional Learning Systems, Adult learning styles and Principles of Adult Learning•Introduced and implemented e-Learning for Government Relocation training programs, using Adobe Captivate and Flash software•Using the A.D.D.I.E model, designed and developed the company’s 28-course, New Hire Global Operations training program within 4 months, including instructor guides, visual media, course materials and job aids•Assisted employees and managers in identifying the training needs of individual employees and creating development plans to meet those needs

• Designed cost / benefit analysis worksheets showing feasibility for training programs• Collaborated with management team to develop training needs analysis, designed, developed, delivered and evaluated training curriculum to prove a favorable return on the investment of training programs • Measured pre-training and post-training performance, identifying learning gaps and revising curriculum to ensure a seamless learning experience • Generated a revenue-producing training operation, initiating 3 profit streams within the first six months of employment• Initiated and administrated a rewards and recognition program to improve employment retention and company morale

•Managed and developed training program for international document fraud training in conjunction with US Immigrations and US Customs laws•Collaborated in fact-finding focus groups to improve the air travel experience for persons with disabilities and developed company-wide training program, implementing improvements which won national award recognition in July 2000 •Managed, administered and implemented the Department of Transportation's federally mandated training program: 'Complaint Resolution Official', improving the Customers Service rating for Passengers with disabilities from 5th in 1998 place to 2nd place in 2001 •Managed and maintained global documentation concerning emerging regulations for passengers with disabilities in the Americas, Japan, Europe and India •Designed and developed the story board for a customer service training video and three computer based training CD-ROMs •Collaborated to identify high potential, top performing employees and designed career ladders and other formal career development vehicles for Ground Operations employees desiring promotable career paths•Created WorldTracer training program based on the computer software used to track delayed luggage, conducting quarterly assessments for training performance outcomes, improving the luggage return performance, from 7th place in 1998 to 1st place in 2001 •Mentored 64 Ground Operations Education Instructors and over 600 Certified Instructors in presentation styles using Powerfully Effective Presentation skills training, Instructional Design training and how to incorporate adult learning theory and learning principles into course curriculum

• Designed, developed, facilitated and evaluated career-focused college courses such as:o Professional Business Ethics o Employment Preparation for Pilots in Trainingo The Promotion Career Path for Womano Building the Power to Succeed