Passionate about the customer experience, you can certainly say that like Obelix, Julie fell into the CX pot when she was a little girl 😂😂During her career of over a decade, she has had to set up, lead and manage customer service, customer satisfaction management and inside sales centers. She has expertise in developing effective strategies and action plans and in implementing performance indicators. As an experienced trainer of employees, she makes them an important pillar in achieving results by developing their sense of commitment and quality customer care.Her strong analytical skills, her results-oriented mindset and her ability to collaborate with all levels of management have earned her credibility and reputation in the business world. Today, as a Senior Consultant at Cabinet-Conseil CX, Julie assists companies in the development and implementation of customer-focused strategies. She loves to organize collaborative workshops where different departments of the same organization sit down together to get to know and better understand their customers in order to collectively realize the added value of harmonizing their work around the CUSTOMER as the centerpiece.Her position allows her to fulfill her appetite for excellence in customer experience by assisting managers and organizations while enabling them to achieve returns on investment that meet their expectations. Curious or in need of Customer Experience support? Contact Julie directly 📞 514-659-2501 or 📧 jtanolawson@expertcx.ca