Juliet Anthony Email and Phone Number
A professional with over 3 years of experience in customer support and executive assistance with a proven track record of enhancing customer satisfaction through effective communication, problem-solving, and a deep understanding of client needs. Skilled in managing administrative tasks and streamlining processes to improve efficiency and support organizational goals.My background in customer service has equipped me with the ability to handle diverse inquiries and resolve issues promptly, ensuring a positive experience for clients. As an executive assistant, I have honed my organizational and multitasking abilities, effectively managing schedules, coordinating meetings, and providing high-level administrative support.I thrive in fast-paced environments and I am committed to delivering excellence while fostering strong relationships with clients and colleagues. Eager to leverage my skills in a challenging role that allows for growth and contribution to team success. I am open to work and offer my services as a Virtual Assistant and Customer support and also connect and network with liked-minded professionals
-
Customer Support RepresentativeMonodome Oct 2024 - PresentAbuja, Federal Capital Territory, NigeriaConflict Resolution: Successfully resolved customer Tickets and issues leading to increase in customer retention and satisfaction. Feedback Implementation: Collected and analyzed customer feedback to inform service enhancements, resulting in the implementation of a new workflow system.Improved Customer Satisfaction: Achieved an increase in customer satisfaction scores through proactive communication and swift response enhancing overall client relationships. -
Community ManagerMonodome Jun 2024 - Nov 2024Federal Capital Territory, NigeriaCommunity Engagement: Developed and executed a community engagement strategy that increased participation and activity across company platformsFeedback system Creation: Established and implemented a feedback system with customers and community members, resulting in increased service delivery and customer satisfaction.Social Media Growth: Created social media campaigns that increased the company’s online following and engagementCrisis Management: Effectively managed crisis or customer complaints via social media platforms thereby maintaining client trust and company integrity -
Customer Support ManagerVeils N More Limited Apr 2022 - Jun 2023Abuja, Federal Capital Territory, Nigeria1. Improved Customer Experience: Implemented a new customer feedback system that led to increase in positive reviews and significantly improved overall customer satisfaction and retention. 2. Team Development: Successfully trained, onboarded and mentored a team of customer support representatives, resulting in a decrease in response times and a more effective system of handling customer tickets and inquires.3. Sales Support: Collaborated with the sales and production team to create products and sales strategy based on customer feedbacks and inquires which contributed to patronage from new clients4. Inventory Management : Developed and implemented proper inventory management system to address customer concerns about stock availability.
-
Customer Support RepresentativeVeils N More Limited Aug 2021 - Apr 2022Abuja, Federal Capital Territory, NigeriaCustomer assistance : Assisted customers using different personalized approaches and actively resolving issues across both online and in-store channels thereby increasing customer satisfaction and retention.Multichannel Support: Successfully managed inquiries through various platforms, including, chat, and in-person interactions, maintaining a response time of under 20 minutes for online queries and immediate support in-store.Order Processing Efficiency: Streamlined the order processing system, reducing average resolution time and enhancing the customer experience for both online orders and in-store pickups.
-
Executive AssistantRichtech Hydraulic Services Ltd Feb 2020 - Nov 2020Executive Assistant to the CEO1. Manage and planning of all meeting and planning schedules2. Handle travel itineraries like booking of flights, accommodations and other travel logistics3. Handle communication details like taking of calls, sending and receiving of emails , letters , memos on behalf of the CEO4. Provide administrative support to the CEO through drafting of letters, typing of documents, filing etc.5. Carry out research and preparing of reports and briefs for the CEO
Juliet Anthony Education Details
-
Second-Class Upper
Frequently Asked Questions about Juliet Anthony
What company does Juliet Anthony work for?
Juliet Anthony works for Monodome
What is Juliet Anthony's role at the current company?
Juliet Anthony's current role is Customer Support | IT Support | Virtual Assistant | Community Manager.
What schools did Juliet Anthony attend?
Juliet Anthony attended University Of Nigeria, Nsukka.
Not the Juliet Anthony you were looking for?
-
-
-
-
Juliet Anthony
Ukwa West
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial