Juliet Anthony

Juliet Anthony Email and Phone Number

Customer Support | IT Support | Virtual Assistant | Community Manager @ Monodome
Juliet Anthony's Location
Abuja, Federal Capital Territory, Nigeria, Nigeria
About Juliet Anthony

A professional with over 3 years of experience in customer support and executive assistance with a proven track record of enhancing customer satisfaction through effective communication, problem-solving, and a deep understanding of client needs. Skilled in managing administrative tasks and streamlining processes to improve efficiency and support organizational goals.My background in customer service has equipped me with the ability to handle diverse inquiries and resolve issues promptly, ensuring a positive experience for clients. As an executive assistant, I have honed my organizational and multitasking abilities, effectively managing schedules, coordinating meetings, and providing high-level administrative support.I thrive in fast-paced environments and I am committed to delivering excellence while fostering strong relationships with clients and colleagues. Eager to leverage my skills in a challenging role that allows for growth and contribution to team success. I am open to work and offer my services as a Virtual Assistant and Customer support and also connect and network with liked-minded professionals

Juliet Anthony's Current Company Details
Monodome

Monodome

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Customer Support | IT Support | Virtual Assistant | Community Manager
Juliet Anthony Work Experience Details
  • Monodome
    Customer Support Representative
    Monodome Oct 2024 - Present
    Abuja, Federal Capital Territory, Nigeria
    Conflict Resolution: Successfully resolved customer Tickets and issues leading to increase in customer retention and satisfaction. Feedback Implementation: Collected and analyzed customer feedback to inform service enhancements, resulting in the implementation of a new workflow system.Improved Customer Satisfaction: Achieved an increase in customer satisfaction scores through proactive communication and swift response enhancing overall client relationships.
  • Monodome
    Community Manager
    Monodome Jun 2024 - Nov 2024
    Federal Capital Territory, Nigeria
    Community Engagement: Developed and executed a community engagement strategy that increased participation and activity across company platformsFeedback system Creation: Established and implemented a feedback system with customers and community members, resulting in increased service delivery and customer satisfaction.Social Media Growth: Created social media campaigns that increased the company’s online following and engagementCrisis Management: Effectively managed crisis or customer complaints via social media platforms thereby maintaining client trust and company integrity
  • Veils N More Limited
    Customer Support Manager
    Veils N More Limited Apr 2022 - Jun 2023
    Abuja, Federal Capital Territory, Nigeria
    1. Improved Customer Experience: Implemented a new customer feedback system that led to increase in positive reviews and significantly improved overall customer satisfaction and retention. 2. Team Development: Successfully trained, onboarded and mentored a team of customer support representatives, resulting in a decrease in response times and a more effective system of handling customer tickets and inquires.3. Sales Support: Collaborated with the sales and production team to create products and sales strategy based on customer feedbacks and inquires which contributed to patronage from new clients4. Inventory Management : Developed and implemented proper inventory management system to address customer concerns about stock availability.
  • Veils N More Limited
    Customer Support Representative
    Veils N More Limited Aug 2021 - Apr 2022
    Abuja, Federal Capital Territory, Nigeria
    Customer assistance : Assisted customers using different personalized approaches and actively resolving issues across both online and in-store channels thereby increasing customer satisfaction and retention.Multichannel Support: Successfully managed inquiries through various platforms, including, chat, and in-person interactions, maintaining a response time of under 20 minutes for online queries and immediate support in-store.Order Processing Efficiency: Streamlined the order processing system, reducing average resolution time and enhancing the customer experience for both online orders and in-store pickups.
  • Richtech Hydraulic Services Ltd
    Executive Assistant
    Richtech Hydraulic Services Ltd Feb 2020 - Nov 2020
    Executive Assistant to the CEO1. Manage and planning of all meeting and planning schedules2. Handle travel itineraries like booking of flights, accommodations and other travel logistics3. Handle communication details like taking of calls, sending and receiving of emails , letters , memos on behalf of the CEO4. Provide administrative support to the CEO through drafting of letters, typing of documents, filing etc.5. Carry out research and preparing of reports and briefs for the CEO

Juliet Anthony Education Details

Frequently Asked Questions about Juliet Anthony

What company does Juliet Anthony work for?

Juliet Anthony works for Monodome

What is Juliet Anthony's role at the current company?

Juliet Anthony's current role is Customer Support | IT Support | Virtual Assistant | Community Manager.

What schools did Juliet Anthony attend?

Juliet Anthony attended University Of Nigeria, Nsukka.

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