Julie Keating Email & Phone Number

• Customer Service/Store Manager January 2022 – Present
• Oversee daily operations, including handling escalated customer inquiries and resolving complex issues to ensure customer retention and loyalty.
• Analyze customer feedback and data to identify trends and make actionable recommendations for process improvements.
• Collaborate with cross-functional teams, including sales and marketing, to enhance the overall customer experience and drive business growth.
• Successfully assisted in the organization and planning of a high-impact 16-women owned vendor pop-up event, resulting in $200k in net sales and attracting over 400 customers.
• Communicate directly with brand top VIPs to give a superior level of customer experience when shopping, and generate over $300,000 in sales through one on one experiences.

Dallas-Fort Worth Metroplex

• Designate, communicate and monitor daily goals and responsibilities for each team member.
• Manage inventory stocks to ensure appropriate levels are available to position in-store and online teams to exceed daily sale goals
• Monitor all incoming shipments to assure inventory received aligns with invoice, Communicating with vendors as to discrepancies.
• Co-ordinates all custom orders individually with customers. Monitoring and communicating availability status, shipping times, delivery times and any delays.
• Monitor shipping schedules to keep team members informed as to new delays of incoming shipments so customers can be quoted appropriate lead times
• Manage vendor interaction to make certain merchandise ships on time

Dallas-Fort Worth Metroplex

• Executed and oversaw all aspects of the business operations and practices for both in-store and online businesses.
• Developed and implemented marketing and promotional plans and events.
• Monitored and implemented new strategies to grow the sales and cost management to ensure year-on-year growth
• Managed social media programs targeted at promotional outreach and customer service satisfaction.
• Developed and promoted effective sales strategies and programs to provide incentive based results for staff.
• Responsible for recruiting, hiring, scheduling, payroll and coaching sales staff.