Customer Service/Store Manager January 2022 – Present•Oversee daily operations, including handling escalated customer inquiries and resolving complex issues to ensure customer retention and loyalty.•Analyze customer feedback and data to identify trends and make actionable recommendations for process improvements.•Collaborate with cross-functional teams, including sales and marketing, to enhance the overall customer experience and drive business growth.•Successfully assisted in the organization and planning of a high-impact 16-women owned vendor pop-up event, resulting in $200k in net sales and attracting over 400 customers. •Communicate directly with brand top VIPs to give a superior level of customer experience when shopping, and generate over $300,000 in sales through one on one experiences.•Monitor incoming inventory and shipments to ensure proper quantities are arriving to allow the store to hit sales goals•Manage floor displays and merchandise to properly depict the seasons and newest collection launches•Oversee all aspects of the in-store operations•Develop and implement in-store shopping events and promotional ideas to drive foot traffic and salesPhotoshoot Producer January 2022 – Present•Coordinate all aspects of photoshoots, including location scouting, model casting, scheduling, securing props, and budget management.•Collaborate with photographers, stylists, makeup artists, and other like-minded brands for product gifting and cross-marketing purposes•Manage communication with the brand manager and owner to understand their vision and requirements, and overall end vision.•Negotiate contracts with vendors, secure locations, and handle all logistical arrangements to secure a seamless process.

• Designate, communicate and monitor daily goals and responsibilities for each team member.• Manage inventory stocks to ensure appropriate levels are available to position in-store and online teams to exceed daily sale goals• Monitor all incoming shipments to assure inventory received aligns with invoice, Communicating with vendors as to discrepancies.• Co-ordinates all custom orders individually with customers. Monitoring and communicating availability status, shipping times, delivery times and any delays.• Monitor shipping schedules to keep team members informed as to new delays of incoming shipments so customers can be quoted appropriate lead times• Manage vendor interaction to make certain merchandise ships on time• Communicating with any customers having questions, concerns, or complaints to make sure service is provided in a satisfactory way.• Assist in buying merchandise for upcoming season based on current and previous trends• Merchandises the sales floor so it looks fresh daily• Ensuring each team member has necessary resources to achieve their daily individual and store goals.

• Executed and oversaw all aspects of the business operations and practices for both in-store and online businesses.• Developed and implemented marketing and promotional plans and events.• Monitored and implemented new strategies to grow the sales and cost management to ensure year-on-year growth• Managed social media programs targeted at promotional outreach and customer service satisfaction.• Developed and promoted effective sales strategies and programs to provide incentive based results for staff.• Responsible for recruiting, hiring, scheduling, payroll and coaching sales staff.• Built a large customer loyalty base through value-added wardrobe and style consulting. • Responsible for inventory management including buying, receiving, pricing and POS management.