Business Process Developer / Customer Service Manager(Kyocera Tycom Corp. relocated to Costa Mesa in 2008; Merged with another Kyocera division in 2014 and officially changed name to Kyocera Precision Tools, Inc.)Bus. Process Dev. - Analyzed excess & obsolete finished goods inventory. Coordinated efforts with Sales and Customer Service to sell and ship. Generated excel reports with 'top customers' and 'gross margin' for sales. Maintained master price tables. Worked with IT on… Show more Business Process Developer / Customer Service Manager(Kyocera Tycom Corp. relocated to Costa Mesa in 2008; Merged with another Kyocera division in 2014 and officially changed name to Kyocera Precision Tools, Inc.)Bus. Process Dev. - Analyzed excess & obsolete finished goods inventory. Coordinated efforts with Sales and Customer Service to sell and ship. Generated excel reports with 'top customers' and 'gross margin' for sales. Maintained master price tables. Worked with IT on customizing ERP screens to streamline customer service processes.Cust. Svc. Mgr. - Managed, trained, and conducted annual performance appraisals for 6 CS Reps. across the US. Assisted with troubleshooting inventory discrepancies, A/R reconciliation, ERP (Visibility & SAP) issues, maintaining/auditing data on intranet and internet sites. Coordinated efforts with IT to modify ERP screens. Assisted with transition from Visibility ERP system to SAP. Integrated SAP customer discount, pricing, and inventory screens to streamline daily process of price & stock checks. Assisted with audit and implementation of Ebay, Amazon, and Kyocera Webstore order fulfillment. Participated in manufacturing production meetings to help prioritize and expedite product to meet customer due dates and achieve monthly sales targets. Coordinated efforts with Sales and Engineering on custom tool designs. Aligned efforts with Purchasing and Production Control for special material requirements or outsourced manufacturing processes. Worked with Logistics Manager on special shipping instructions (especially for international customers and OEM product). Provided CS Rep. backup as needed. Show less

Receptionist / Customer Service Rep. / Customer Service Manager.(Company Name Tycom Corporation 1994-2002; Acquired by Kyocera International Inc. in 2000; Official name change to Kyocera Tycom Corp. in 2002)Receptionist - Greeted and assisted visitors, answered phone calls, and provided administrative assistance in Corporate office.CS Rep. - Orders received via email, fax, & phone. Responsible for order entry, RMA's, managing back orders, coordinating daily shipments… Show more Receptionist / Customer Service Rep. / Customer Service Manager.(Company Name Tycom Corporation 1994-2002; Acquired by Kyocera International Inc. in 2000; Official name change to Kyocera Tycom Corp. in 2002)Receptionist - Greeted and assisted visitors, answered phone calls, and provided administrative assistance in Corporate office.CS Rep. - Orders received via email, fax, & phone. Responsible for order entry, RMA's, managing back orders, coordinating daily shipments, maintaining price lists, responding to customer inquiries, and managing A/R. Supported direct customers and fellow CS Reps./employees located in Minnesota, New York, Texas, and Germany.CS Mgr. - Hired, trained, and conducted performance reviews for CS Reps. in the California office. Assisted with CS duties when necessary. Supported staff to ensure they had the necessary tools to do their job. Drafted work instructions for process improvement. Worked with IT to modify ERP screens to streamline CS function. Coordinated annual Customer Service meetings in California, for all US CS Reps. Show less

Accounting office clerk: assisted Credit Manager with A/R reconciliation and collections.Sales associate/receptionist: reported to and assisted Director of Sales in an administrative role, managed administrative office receptionist desk by greeting and assisting visitors, and answering phone calls.

Accounting office clerk: assisted Credit Manager with A/R reconciliation and collections.(1990 Change in Mgmt. - Property taken over by Hyatt)

Crew: Cook, Cashier / Admin. Asst.: Bookkeeping / Asst. Mgr.: Payroll, Scheduling

Shipping, Receiving, Billing, Purchasing, Customer Service