Julie Tran Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Key Highlights:• Supported APAC Compliance Training Manager and local Australian business to design, uplift and deliver senior manager accountability and conduct training. This included working with various business teams to clearly understand global/local policies and processes.• Assisted with business-as-usual risk & compliance training plan activities.• Ongoing maintenance support and uplift of the local obligations register review for a custody business, including key cash clearing requirements for regulatory compliance.

Melbourne, Australia

Facilitated inductions, upskills and human skills training. Remit included assisting with training and communications for change management projects, eLearning updates/development and leader coaching support. Key Achievements:• Developed a successful leadership program to share the company’s overall strategy (including vision and purpose) and business drivers. As a result, general managers, business unit managers, and leaders across the business utilised the tools and concepts when making strategic business decisions. Delivered 13 workshops and co-facilitated to over 110 people both remotely and face-to-face.• Led the learning design and worked with the business integration team to deliver the risk & issues systems training. The training was developed to raise the awareness of risk management culture within the business when making commercial decisions. This was an important topic in the midst of a global pandemic. Delivered remotely were 28 risk workshops in total: 13 x systems training sessions and 15 x framework training sessions.• Delivered a key critical industry compliance and systems training project to over 800 participants in the space of over a month. • Redesigned and worked with the Customer Assist business to review the onboarding/induction process to create a better experience for a new employee joining the team.

Sydney, Australia

Creating & developing professional technical product, compliance, banker processes and procedures, including the end-to-end customer application journey from the customer perspective to meet the business strategic objective & initiatives of the Capability team.

Sydney, Australia

Planned and executed the delivery of 3 concurrent induction groups for a specialised credit cards project. I achieved this by creating and tailoring the delivery agendas and timings to support three SME trainers. It resulted in a smooth and successful delivery of training to 45 new NAB recruits.

Sydney, Australia

• Dealt with complex card investigations internally through the banker/branch email channels• Team champion in this role volunteering to assist the monitoring of Network Alerts, Circulars and Need to Know information • A member of my team’s social committee • Won a Night of Nights NAB team award from numerous team nominations

Sydney, Australia

Sydney, Australia

Instructional Design Workshop For Capability Ids

Synchronous Design Certificate

WebEx based learning solutions for synchronous learning and virtual workshops

Certificate Iv Training & Assessment, Training & Development

Upgraded Cert IV Training & Assessment to TAE 40110

Diploma Of Financial Planning

Bachelor Of Computing Science