Originally established in 1999, Yada Yada Pottery provides classes in pottery making, ceramic painting, and textile arts, with a multimedia arts boutique for gifts, home decor and accessories. Walk-ins for pottery painting are available as well as reservations for parties, special events and schedules for classes. There are activities available for all ages and skill/experience levels. A excellent place to find your artistic talent, find your center and rejuvenate your creative spirit.

Aspect Software - Change Management Specialist/ Team Lead Orlando, Florida - 10/2016 - Current • Develop/implement change management process for production environments for Cloud products• Design and produce best practices, ITIL based, to improve efficiency and accuracy in Change Management• Write, update, and train on Policies and Procedures• Identify, project manage and solution issues, pertaining to communication and process flows, across multiple teams• Train, lead and support Change Management Specialists, and encourage career paths and skill growth• Utilize clear and accurate communications with internal and external customers• Document business requirements from Cloud Ops teams and coordinate with IT to automate and improve Change Management's tool functionality in Salesforce and Jira• Present CAB meetings with technical and customer facing teams for upcoming maintenance• Create and analyze reports with key metrics for internal stakeholders• Facilitate 200 +- technical change requests for Cloud environment customers weekly

• Lead as Project Manager for newest company chat bot project, implemented with NLU technology• Construct data content and dialog flow diagrams in Visio for project planning• Develop new UX wire-frame mock-up for internal product knowledge landing page, improving sales productivity• Research and analyze market trends/stats and document data for marketing strategies• Facilitate reports for Product Management team, and coordinate project initiatives• Evaluate knowledge and marketing documentation for accuracy and ease of use for internal teams and customer facing data

• Curated, designed with 3D technology, and project managed new exhibit, that produced praises from experts and visitors from around the nation• Lead museum operations, customer relations and docent responsibilities• Devised registrar database in Access for a 600+ collection, research and documented items• Beat deadlines in developing museum shop e-commerce website and performed maintenance• Produced graphics for print and digital through Adobe Photoshop, Camera Raw and InDesign• Created content and managed museum website• Develop and promote multiple events and programs each month for public and museum members, propelling successful membership drive• Tripled museum memberships and doubled traffic and income from previous exhibit

• Managed the day to day operations of a 50 seat, Foodie-worthy artisan café/ gourmet coffee shop and pottery painting studio.• Innovated and maintained original vision of pottery/artist studio• Hired and managed staff, meeting all licensing requirements from all agencies• Conducted time management skills and tasks -bookkeeping in QuickBooks, inventory with Access, and print and social media marketing• Filed and complied with all permits and business/food certificates• Website design/ maintenance and produced high SEO• Created/ promoted events through email distribution, print and social media sites that help expose local artists to the surrounding community• Developed and instructed all types of ceramic art techniques classes and summer camps, to all ages

• Organized/hosted city wide “Empty Bowls” event to support local foodbanks• Created marketing materials, promoted through print and social media channels.• Facilitated vendor donations for food and entertainment provisions for main event• Raised and donated over $24,000 for local food banks feeding families in tri-city area.

• Managed staff of 9 employees, and performed accounting and budget for the property• Executed advertising/marketing programs and implemented staff and resident retention• Processed applicant rental agreements, fair housing practices, and supervised property maintenance• Integrated computer and networking systems at all properties, maintaining software and maintenance of security systems administration• Provided IT training and support for staff on 7 properties in 2 states, developed forms and systems for various departments and hardware purchasing