Juliette Mahoney Email & Phone Number

Greater Los Angeles Area

- Create and manage Request for Proposals (RFPs) for Airport services, such as promotional items and ground transportation providers- Develop contracts and permits for Long Beach Airport service providers and tenants - Compose City Council Letters and interdepartmental memos- Track and collect monthly fees and reports from Ground Transportation providers- Point of contact for Arts Implementation program- Develop, compile, and interpret statistical data- Prepare written reports- Assist management in the preparation and control of the annual budget- Assist with selection and training of employees - Develop and implement procedures for improving organizational effectiveness - Assist with Airport events- Treasurer for Employee Recognition Committee

Greater Los Angeles Area

Greater Los Angeles Area

- Composed the monthly Airport Advisory Commission Public Affairs Report- Contributed to LGB’s social media posts and tracked analytics- Edited the LGB PowerPoint presentation with current financial data and flight map- Processed invoices and created purchase orders using BlueZone- Researched, selected, and ordered quality promotional items for the Airport- Managed inventory of Airport promotional items- Acted as Point-of-Contact for events such as the Long Beach Grand Prix, BeachStreets, and the Long Beach Pride Parade- Served on the Special Olympics Southern California Plane Pull Committee to aid with planning and coordination- Composed talking points, press releases, and press alerts- Updated the LGB press kit with current fact sheets, photos, and a new design- Added new signage to renovated parking structures- Answered the phone in a friendly, professional manner and provided the caller with accurate information- Assisted with the organization and execution of the AAAE conference -Drafted the Long Beach Airport Entertainment Program Guidelines- Conducted research for the LGB animal relief area

Boston, Massachusetts

- Coordinated travel for all employees, including hotels and transportation- Scheduled meetings for the team and maintaining the CIO’s calendar- Created and submitted expense reports- Managed office utilities and supplies- Tracked statements from ALIMCO’s Private Equity funds and ran reports on holdings- Tracked monthly Due Diligence meetings to ensure legal requirements are being met- Updated the Business Continuity Plan to ensure all policies are in order- Answered the phone in a polite, friendly manner and routed the call to the correct associate

Greater San Diego Area

- Led the reception team as the lead Rooms Division Supervisor by sharing information, handling employee conflict and resolving guest issues that were unresolved by the agents. - Created weekly schedules for the Reception Team based on occupancy forecasts, schedule requests and labor budgets.- Empowered by management to use personal discretion to achieve full guest satisfaction through monetary compensation and amenities upgrades, using the L.E.A.R.N. method.- Coordinated in-house group reservations with multiple departments such as Sales, Catering, and Housekeeping.- Created and authorized multiple reports such as VIP and Room Revenue Reports for approval by other departments.- Provided feedback and recommendations on new policies, and procedures at department management meetings.- Maintained and balanced a cash account of $1,000.00.

Greater San Diego Area

- Checked guests in and out of the hotel while maintaining a friendly, positive demeanor- Addressed guest's complaints and resolved their issues in a timely, accurate manner- Ensured that I was informed on latest hotel information

Greater San Diego Area

-Updated social media accounts-Assembled sales kits-Composed weekly blog -Wrote newsletters and e-blasts to send out to clients through Vertical Response/Salesforce-Provided a weekly competitor watch report to my supervisors

Bachelor Of Science (B.S.), Business Management

High School Diploma

Activities and Societies: -Graduated with Honors from the PACE program. -Enrolled in 6 AP classes. -Traveled to Europe twice to perform.