Manager, Sales & Creative- Community/Social Media ManagerLaunch & management of social media, content creation (writing, visuals), energizing networks (influencers, contests, partnerships), analysis of massive advertising campaigns, implementation of monitoring tools (dynamic Excel spreadsheets)- Communication OfficerOrganizing events (virtual, physical), managing my clients' online reputation, steering communication projects (photo shoots, partners, budgets)- Business OwnerSetting objectives & strategies, pricing, prospecting, recruiting an apprentice, managing administrative tasks

Community Manager- Manage the hotel, restaurant and golf's social medias and communities (Facebook, Instagram & LinkedIn)- Answer guests' comments, reviews and messages- Create content and visuals- Promote the events and novelties- Plan the communication and marketing strategies- Analyze and report guests' satisfaction- Improve guest experience and loyalty- Follow up projects from A to Z (new menu at the restaurant, room directories, COVID signs, golf competitions communication)Medias: TripAdvisor, Google Business, Booking.com, Expedia Partner, TheFork, Instagram, Facebook, LinkedInSoftwares: Canva, Wix, Word Press, Protel, Creator Studio, Shotcut

PART-TIME - PMS TOP HOTEL• Assistant general manager & community manager: Accomplished dailyassignments given by my manager (checking invoices, sending emails, contacting partners, mailing packages), promoted the hotel’s social medias and website, and answered guests’ comments.

PART-TIME - PMS OPERA• Assistant head housekeeper: Planed and coordinated the team’s daily activities and schedules, controlled the cleanliness and the inventories, participated to recruitments and training of the new employees and trainees.• Reception: Managed front desk tasks, established an easy communication and facilitated the guest’s stay as much as possible, customised the customer’s relation and promoted their loyalty.• Concierge: Reacted in real time to any demand, followed up special requests, solved daily struggles, referred guests to local restaurants and activities.• Reservation: Acquired the specificity of each booking and OTA, classified and checked the upcoming reservations, communicated with the guests through phone and email exchanges.

INTERNSHIP of 3 months and a half• Reception & breakfast

INTERNSHIP of 2 weeks• Housekeeping: Learned the specificity of a palace in everyday tasks, get trained by the housekeeper on her work skills.• Cross training: Discovered the concierge and the guest relation profession.

WINTER FIXED TERM CONTRACT CDD of 2 weeks• Runner housekeeping

First international work experience.

WINTER FIXED TERM CONTRACT CDD of 2 weeks• Runner housekeeping

INTERNSHIP of 2 months• Runner housekeeping, reception and Castle Club (only for VIP), store and room service.