Julia Nesterova Email & Phone Number

Dubai, Ae

Saint Petersburg Metropolitan Area

— technical and other support for English and French speaking users— individual and creative approach— inter-team coordination with developers and other support teamsAchievements: highest KPIs in the team in 2022-2023 (СSAT, AHT, NoT) –85+Advantages:— high level of literacy— creative and individual approach towards written communication— ability to empathize with customers— strong self-organizational skills— high speed of users requests' resolution— multitasking— fluency in English and French

— users' support with all kinds of operations on NFT marketplace getgems.io— bugs reports and coordination of ongoing tasks with developers— moderation of content— primary communication with potential partners

Saint Petersburg Metropolitan Area

— tracking and automation of outgoing activities in communication with clients— campaigns set up, pre-qualification and transfer to further work— visual materials creation and systematization Advantages: public speaking skills for presenting company products, business correspondence skills.

Brussels Metropolitan Area

— maintaining and processing reservations on Booking and Airbnb platforms— online coordination of colleagues and guests in French and English languages— resolution of emergency situations with bookings with Booking and Airbnb support servicesAdvantages: fluency in English and French, finance analysis basic knowledge, negotiation skills, multitasking.

Saint Petersburg Metropolitan Area

— support of key projects' clients— control of tenders participation process— art direction of SMM processesAdvantages: creativity, visual communication skills, public speaking.

St Petersburg, St Petersburg City, Russia

— optimisation of production and business processes (Kanban), dashboards creation— organisation of workshops and presentations — visualisation of optimisation processes (presentations, tables)Advantages: fluency in English, creativity, visual communication skills, public speaking.

Bachelor'S Degree, International Management And Business, Gpa 8.0

Saint-Petersburg

Nantes, France, Business Studies, 8,3