Senior Software Implementation Specialist at Mindbody, Inc., the leading provider of software as a service for business management in the fitness, health & wellness, spa, and beauty industries.

Software Quality Assurance Team Lead for Carewise Health / SHPS, a healthcare services management company based in Louisville, KY.

In charge of Enterprise Data Warehouse operations for Carewise Health / SHPS, a healthcare services management company based in Louisville, KY.

• Assisted with process monitoring and testing management for quality assurance test cycles for a suite of commercial software applications.• Performed hands-on QA testing for a suite of commercial software applications and associated reports.• Queried customer databases and produced ad hoc reports for application specialists to support field implementation projects.• Provided technical commercial software product support to client representatives and internal customers.• Worked with management and team members to evaluate and refine support and quality assurance procedures.

• Designed, coded, tested, and implemented SQL Server DTS packages to convert State of New Hampshire financial data to meet the specifications of a commercial software application. Performed data analysis and collaborated with customer subject matter experts to ensure the accuracy of the converted data.• Performed weekly code migrations in support of the commercial software product development staff.• Coded enhancements in VB 6.0 and TSQL for SQL Server for a custom data validation / verification application.

• Collaborated with application support and development team members to implement system enhancements and create new functionality and reports for a 600+ user Oracle 9i RAC database with a Visual Basic 6.0 user interface. Performed analysis, designed, coded, and implemented new system functionality based on customer requirements, departmental guidelines, and union regulations. Worked closely with project managers to verify requirements and meet release deadlines. Communicated with customer and user groups to ensure acceptance of new product features.• Developed support procedures and worked with a call center customer support team to implement the new system.• Authored and presented training materials to user and support groups.

• Managed multiple aspects of daily call center operations, including real-time monitoring and adjustment of staffing and overtime assignments.• Created spreadsheets and ad hoc reports for operational and management support.• Worked directly with customers to resolve escalated concerns.• Coached employees on sales performance and company policy issues.• Provided computer / technical support and mentoring to coworkers.• Served as co-leader and co-treasurer for the bilingual employees team.