Julie Wallman Email & Phone Number

Royston, GB

Nottinghamshire, England, United Kingdom

West Midlands, England, United Kingdom

• Responsible for the development and execution of the Group connection centre strategy with responsibility for the landscape of connection centres and affiliated suppliers, ensuring maximised opportunity and efficiency.
• Understanding Connection Centres and the development of agile customer journeys / experience.
• Managing a diverse team across multiple locations from both a direct and an indirect perspective.
• Consultative production of group connections reporting ensuring consistency & accuracy.
• Delivering agreed targets across brands and business units.
• Management of Avaya connection platform and changes in conjunction with IT and Divisions.

• Responsible for the online presence of 60 dealers across 14 brands as well as our group database, Salesforce, and marketing reporting through Power BI.
• Delivering the Jardine Website, e-commerce, SEO, advertising feeds, tracking, reporting and analytics.
• Identifying platforms, tools, partners and commercial opportunities to support the business objective of selling cars parts and hours online. Online car purchases through end-to-end finance applications, parts and.
• Managing our Salesforce instance to provide a single view of the customer, from numerous lead management and DMS to underpin comms through Marketing Cloud and ensure GDPR compliance.
• Using Power BI to translate lead, enquiry, cost, social media, ad quality and review data into accessible, robust and secure web-based reporting.
• Training and managing a team of recent graduates to support the business’s digital needs.

St Albans, United Kingdom

• To develop and manage the marketing strategy & plans for the division that maximises all opportunities, whilst minimising ineffectual spend.
• To lead the Divisional Connection Centre team, providing coaching and support to develop their roles & responsibilities.
• To provide a senior point of contact with Volkswagen, Volkswagen Commercial Vehicles, Skoda, BMW, MINI and Jardine Motor group.
• Ensure the group position on all marketing activities is adhered to and supported.
• To develop relationships within the division and ensure that a single point of reference is maintained for the division.
• Support the Divisional Directors with a structured and pro-active marketing service.

Milton Keynes

• Developing and executing brand specific marketing strategies that complement the national activity and drive local performance.
• Being the key point of contact from both and internal and external perspective for all marketing activities.
• Understanding key divisional needs and requirements whilst providing a pro-active marketing service that drives the performance forward across all areas of the business – Sales, Service, Finance & Parts.
• Understand, coach and inspire internal team members so they develop their knowledge and skills both from a marketing, connection centre automotive perspective.
• Managing the sales funnel, providing Divisional Directors with clear insight in to both successes and opportunities.
• Strategically developing key third party local partnerships that can complement the division and group position.

• Implement marketing plans for all Aston Martin locations.
• Manage and implement group marketing initiatives for the High Luxury Sector brands – Aston Martin, Bentley, Ferrari, Lamborghini, McLaren, Maserati & Porsche.
• Manage the CRM & Data Management Specialist and develop their roles & responsibilities.
• Executing brand specific marketing strategies that complement the national activity and drive local performance.
• Understanding divisional needs and requirements whilst providing a pro-active marketing service that drives the performance forward across all areas of the business – Sales, Service, Finance & Parts.
• Understand, coach and inspire internal team members so they develop their knowledge and skills both from a marketing and automotive perspective.

Part of the digital marketing team supporting 74 dealerships across 23 brands.- Project managing the rollout of the DealerWeb lead management system to brands within the group.- Support the reporting and insight needs of key stakeholders across the business including marketing, sales and finance. - Managing the DealerWeb supplier ensuring support &.

Essex

Responsible for all Marketing activities for this expanding group of independent used car retailers.- Manage group’s social media presence including over 343,000 followers on Facebook, plus Instagram, Twitter, Snapchat and YouTube to generate sales enquiries.- Implement a new lead management system to provide reporting tools for the sales division and.

Milton Keynes

Responsible for all group marketing activities for the manufacturer owned Retail division.Mercedes-Benz Retail Group is the UK’s largest, dedicated Mercedes-Benz dealer group with an annual turnover of £1.5bn. It accounts for a market share of 28%, selling c. 45,000 new and used cars from 26 locations across London, Birmingham & Manchester.- Strategic.

Milton Keynes

Managing the online presence for the 27 dealerships of Mercedes-Benz and smart Retail Group covering London, Birmingham and Manchester to support the sale of cars, parts and hours for cars and vans.- Developing an award winning social media strategy growing Likes and Followers by 241% year on year. - Understanding the changing requirements of the business.

Milton Keynes

Manager responsible for the marketing of the 9 retailers in the group.- Promoting 8 retailers in the group, generating over £8m in profit annually.- Directing divisional strategy as part of the senior management team. Holding regular meetings with site management to identify and share best practice.- Realigning the Mercedes-Benz Direct strategy with the.

London, Birmingham & Manchester

Marketing Executive for smart (London, Birmingham & Manchester) and then for Mercedes-Benz and smart in East London.- Working with the management team at site and at head office to ensure buy-in for group marketing activities and that support site-specific needs.- Acting as a brand champion, ensuring that Mercedes-Benz Retail Group is a model of.

Cambridge, United Kingdom

My role was to draw together the work of contractors, council departments and an outsourced call centre to provide a contact centre to manage the customer relationship for the district and handle 80% of all inbound council calls. - Worked with all council departments to ascertain their expectations and requirements and communicating them appropriately to.

Hertford

Ensure channel needs are considered when designing all products, services & processes by representing the channel internally.- Influence & persuade distributors & their dealers to sell Orange by making it attractive to sell in preference to other networks- Plan, develop, manage & measure marketing programmes (£5m annually) to enable the development of.

Milton Keynes

The Mercedes-Benz Graduate Training Scheme consists of placements of between 1 and 6 months learning about the company and fulfilling projects. I worked in product allocation, accessories supply and marketing, sales monitoring and forecasting, service package pricing, financial business management systems and second hand sales at a retail outlet. In May.

Bsc, Business & Operational Research, 2(I)

Activities and Societies: British Red Cross Group Committee member, training students in first aid and providing support at events to.

Level 5 Certificate, Leadership & Management

Computing, Physics And Mathematics, A Levels

English Language & Literature, Mathematics, German, Combined Science, Geography, Computing, 8 Gcse’S At Grade A