Julie Weimer Email & Phone Number

Kanata, Ontario, Ca

• Controlled access points to the UCaaS telecom production environment, managing user roles to maintain appropriate access and security. • Sole person responsible for Jira Employee Management Service desk (EMS), processed 1875 tickets in one year, met 100% level of achievement on SLA. • Achieved compliance to guard revenue of $18 million for 2022.• Met HIPPA, SOC 2 Type 1 and SOC 2 Type 2 requirements for the hosted Unified Communications as a Service (UCaaS) telecommunications applications. • Performed quarterly HIPAA, SOC 2 Type 1 and SOC 2 Type 2 internal access audits and yearly external audit for compliance.• Collaborated with teams to implement Single sign on (SSO) and Multifactor (MFA) for Connect Platform tool which reduced the need for staff to remember log in credentials for 116 instances as well as the need to create, modify and remove access.• Created/modified documents used by access teams.

Kanata, Ontario, Ca

• Created, modified and removed staff access to the MiCloud Connect Platform, met 100% SLA’s. • Participated in compliance projects involving cross-functional teams, generated quarterly security audit reports as requested.• Maintained Cloud applications across Platform through back-end updates, upgrades, patch installs, system restarts, and maintenance procedures for Linux and Windows operating systems following change management IT service management (ITSM) process.• Responded to incidents and took appropriate action to restore client’s systems. • Participated in identifying and implementing new operational tools/processes for improved efficiency. • Performed inspections, preventative maintenance programs, and repairs to ensure optimal performance and maximum life of organization infrastructure while maintaining required 99.995 uptime.• Prepared and updated documents for team usage on Confluence.

Espoo, Southern Finland, Fi

Balanced and managed workload to provide support coverage for 3 teams. Wrote, updated, tested, and evaluated MOPs for various hardware platforms to be implemented by customer. Monitored crucial systems for availability and performance during new product roll outs, prepared status reports for upper level management, reported problems and escalated as necessary.• Communicated maintenance window status to AR owner, allowing for quick resolution or closure of AR.• Worked with 3rd-party vendors to schedule / verify onsite support, confirming availability of correct parts and ensuring knowledge and proper execution of procedures.• Performed baseline verification testing (BVT) for system accuracy on customer lab and production environments, analyzing and reporting results before releasing to customer.• Earned “Night Out Award” for extensive and excellent customer support during roll out of critical new feature.

Espoo, Southern Finland, Fi

Performed customer on-boarding procedures to set up new customer, coordinated operation readiness testing with customer and CMHA team. Collaborated with team to remove obsolete equipment from pre-production environment, including tracing and relabeling cables, documenting reconfigured network, and replacing failed hardware.• Assisted in installation and configuration development of CloudBand for production and pre-production environments, assigned IP addresses and Vlans. Authored document detailing set up of new CloudBand account for use by CMHA, Romania teams, and customers, delivering accurate and timely installation.• Increased customer satisfaction by partnering with team on troubleshooting networking system failures and performing root cause analysis (RCA) for customer.• Prepared monthly reports for upper management decision making by analyzing application and infrastructure availability data, CARES tickets, critical issues, new customers, and status on projects.• Analyzed and categorized critical equipment alarms to write action script for Global Network Operations Center (GNOC) support team, reducing unnecessary out of business hours calls by 95%.

Bachelor'S Degree, Information Technology Management

Professional Certificate, Cyber Security Management

Professional Certificate, Cyber Security Technologies

Associate Of Arts And Sciences (Aas), Computer And Internetworking Technologies