Computer Systems Analyst II supporting the United States Antarctic Program.I am responsible for the most day to day functions. For example customer support, monitoring services, combing event logs, keeping Active Directory up to date and organized. Also worked with Windows and Linux servers hosted on a VMware platform and verified successful backups and great customer support. Our systems span between three physical locations and are an intricate part of weather forecasting and observation for successful flight operations within Antarctica.

Served as front line Customer Service Representative Resolver. While multitasking with the ability to type, update notes; send emails, and completing fields that drive additional action. Resolve problems that were legitimate and perceived. Update and maintain e-invoicing, billing disputes and cash application resolutions. Carrier/ driver on boarding & updating, document retrieval in the logistics industry.

Maintained faculty accounts, verified software/malware updates; Troubleshot and resolved issues related to hardware including computers/printers/projectors; Inventoried computer and peripheral equipment; Monitored student personal devices/computers with adherence to policy and procedures. Maintain System updates and security updates. Register Equipment to insure safe security practices. Assisted; Maintained Mac Computer Labs with updates to ensure optimal performance of machines. Troubleshot steps for windows OS, Mac OS, and Printer configurations; Troubleshoot and Support Large Laser/Ink Copiers and printers. Director of technology with emergency preparations for actual hurricane event;

Served as front line Customer Service Representative in charge of initial relations and dispatching; Answered an average of 50 calls per day by addressing customer requests for assistance; Coordinated accurate dissemination of customer data including location, vehicle information, services needed, billing, and contact information; Achieved required sub thirty-minute response time to maintain continuous operations.

Ensured accountability and security of weapon platforms and equipment; Inventoried and maintained 100% accountability of over $5M of highly sensitive government property; Conducted the ordering, receiving, issuing and return of individual/organization expendable supplies and equipment for approximately 150 soldiers; Managed receipts, storage and issue of ammunition processes.

Ensured accountability and security of weapon platforms and equipment; Inventoried and maintained 100% accountability of over $5M of highly sensitive government property; Conducted the ordering, receiving, issuing and return of individual/organization expendable supplies and equipment for approximately 150 soldiers; Managed receipts, storage and issue of ammunition processes.