Julie Williams Email and Phone Number

Effectively communicate to team, cross-functional teams, leadership using Webex, Microsoft Teams.Interview and hire potential candidates. Recommend starting salary for selected candidates.Evaluate employee performance based on Key Performance Indicators.Complete annual appraisal for current reports and recommend termination for low performers.Establish service-level agreements for team by conducting team and stakeholder discussions. Analyze and report team performance. Meet regularly with direct reports on KPI and customer service performance.Initiated change and system enhancements to automate processes. Identify and present team scalability.Point of contact for escalations on procurement, customer service and invoice issues.Perform audits on direct reports to ensure SOPs are followed.Collaborate regularly with cross-functional leadership to ensure strong relationships among teams.Identify ways to motivate direct reports and enhance team morale.

•Generate and review accuracy of Oracle purchase orders and ensure orders comply withagreement.•Ensure correct invoicing and currency for global accounts utilizing corporate tax team.•Engage tax team, finance team, international team, and vendor alliance team when new orupdated customer or vendor agreements are submitted. Send purchase orders to vendors viaEmail, XML, EDI, fax, and online ordering.•Manage order fulfillment globally, working with on-site warehouses and OEM partners.•Manage retail customer rollout of international point of sale software updates, coordinatingthe collection of technology, install of technology update, and redistribution to retaillocations.•Manage high profile, new, and key accounts despite defined regional team assignments.•Research and resolve order issues and billing discrepancies. Send updates and results tofinance teams, project teams and sales teams via SalesForce.•Provide sales teams updates on orders via Email, WebEx, and SharePoint.•Established myself as the Subject Matter Expert for computer workflow system, receivingsuperuser access to lead team orders and ensure accuracy.•Coordinate internal and external cross-functional teams to solve delivery, material quality,and availability issues.•Train new employees and manage team workflow report to ensure customer service andtimeliness.•Identify process issues and recommend improvements.•Created template to send to project teams for updates and project details as orders areprocessed to ensure accuracy and organization.•Manage backlog report for customers’ orders.

•Constantly interfaced with external clients on major accounts to ensure a successful relationship.•Received and reviewed orders from external clients and sales representatives to ensure all items were SOX compliant.•Processed purchase orders using Siebel, ProComm, Vantive, and Compass systems.•Lead a weekly call with sales representatives and the account team to address open issues and opportunities. Documented meeting minutes and assigned action items to team members.•Created Microsoft Excel reports using data pulled from Siebel, ProComm and Vantive to show sales team the status of orders on all accounts. Sent reports via email and presented to team on weekly sales calls.•Reviewed contracts negotiated by sales teams and clients to confirm agreements are in compliance with business objectives and upheld by both parties.•Researched and analyzed contractual issues and billing inquiries for clients received from the accounts receivable team. Resolved issues by auditing orders against order documentation to identify discrepancies.•Resolved technical and permission issues called in by clients and account team.•Continuously updated clients on new requests and issues.•Received compliments from clients and account team on numerous occasions.

Contract Administrator/Buyer:Manage the order fulfillment process.Received requests from external clients for technology hardware.Solicited bids from external manufacturers and resellers to fulfill orders.Negotiate pricing with vendors to win business from customers.Created quotes for clients.Processed purchase orders on internal systems.Sales Representative/ Lead Customer Service Representative:Promoted from Customer Service Representative to Sales Representative/Lead Customer Service Representative.Constant interface with vendors on various customer needs.Configured formula to calculate freight on all orders on Microsoft Excel.Develop and present sales proposals to prospective clients.Actively negotiate various contracts with vendors.Evaluate and assess details of customer issues prior to authorizing returns.Monitor E-store functionality for issues and malfunctions.Coordinate and process authorized returns.Continuously update clients on order status. Received positive customer feedback on multiple occasions.Trained new customer service representatives on how to process orders and review accounts in Oracle.Created step-by-step training document showing how to process requests in systems.

Responsible for providing customer satisfaction and enforcing store policies Supervised and scheduled employee work hoursManaged and consolidated cash receiptsResolved employee issues and handled customer complaints

•Managed all aspects of planning, organization and execution of The Kitchen 12th Annual 5K Fun Run.•Visited The Kitchen, the non-profit organization for which the race was benefiting. Coordinated a meeting with the organization representatives to learn more about the charity.•Established financial goals for event and conducted price analysis of costs and revenues. Responsible for generating financial statements and controlling costs.•Set participant entry fee by analyzing past race financial information and forecasted revenue.•Solicited bids for event supplies and entertainment and negotiated pricing to remain within budget. Solicited and managed volunteers to ensure race was organize.•Planned and conducted meetings with race committee to inform team of the event’s financial standing. Followed up with team members to provide meeting minutes and assign action items. •Coordinated all media and public relations efforts for the event. Conducted on-air television interview to advertise event. Submitted public service announcement (PSA) to local radio station.

Ensured all mortgage request documents were complete. Verified employment status of applicants. Audited contracts forproper authorizations. Coordinated with the underwriter to ensure accuracy and timeliness of loan closing.Served as liaison between borrowers, law offices, loan officers, and loan closers to manage the pre-closing of the loan process.Trained new loan pre-closers on loan processes.