I have recently begun a new position with ASTAR, Inc. as an exam proctor for the oil and gas industry!

• Greet exam candidates• Verify identification and exam type • Advise candidates of specific policies for their exam and answer any questions• Supervise test administration following company guidelines• Troubleshoot computer issues with help desk • Deliver a positive customer experience in stressful situations• Phone candidates with reminders regarding their exams

• Efficient management of administrative office and training facility in a technical training environment • Created and managed course listings in LMS• Created and scheduled training events in LMS according to customer needs• Ordered, managed, tracked and distributed courseware and labs • Created and prepared standard and ad hoc reports• Processed class registrations and billing • Managed accounts payable and receivable • Coordinated travel and hospitality for instructors • Coordinated schedules and communication for virtual instructors• Coordinated operations with remote locations • Coordinated virtual training for remote students • Supported remote team of instructors • Supported remote CEODeveloped readiness report to reduce late deliveries of course material by 60%Increased timely payments by 30%

• Entered client data into three independent systems• Quoted pricing • Created client billing • Handled daily communication with courts and clients • Coordinated schedule changes, status updates and collections

• Managed daily business operations • Managed billing, accounts receivable, accounts payable • Processed Payroll • Initiated filings for government agencies • Supervised Administrative Assistant• Implemented comprehensive database and metrics to measure company profit and lossReduced receivables over 60 days by 70%Developed and implemented comprehensive database and metrics to measure company profit and loss and reduced receivables over 60 days by 70%

• Quoted and executed hardware and software maintenance contracts for initial product warranty expiration and annual renewalsDesigned and implemented a system in Excel to monitor the monthly quoting activity and track win/loss percentage Designed and implemented a system in Excel for identifying buyer and program information for the Contract Services Group’s largest customer, Raytheon

• Managed the right-of-return program for LSI’s largest customer, IBM • Managed IBM quarterly pricing updates and reconciliation of billing discrepancies • Processed and tracked fulfillment requests for urgent requirements resulting from incorrect and/or incomplete shipments Recognized for development of process to track incomplete shipments, resulting in increased quality control measures and significant cost savings to LSI