Juli Gruber-May Email & Phone Number

Newtown Square

Greater Philadelphia Area

• Healthcare Operations
• Spearheaded design/build of health system call center. Consolidated 3 hospital referral programs to provide single point of contact
• Built/opened Penn Center for Low Vision; increased sales by 20%. Transformed existing optical retail shop, increasing sales 62%. Launched new optical retail operation netting $250K+ in the 9 months; increased patient.
• Provided support to consumer and physician referral services; responded to 225,000 callers; facilitated $98M+ annual
• Instituted system-wide outsourcing initiative for food, housekeeping, and security services Employee Management
• Interviewed staff/ key stakeholders to evaluate dept. structure, job descriptions, onboarding process, software training, and current data/reports

Philadelphia, PA

2017 - PresentLeverage operational analysis, process improvement, and administrative abilities to evaluate business unit and healthcare unit services and programs, identify issues, develop recommendations, and formulate strategic plan in cooperation with directives from the Senior Vice President of Business Services and the Administrative Director.2006.

Wayne, PA

Oversaw medical management operations comprising 60% of all employees to support 200+ primary care physician network in an executive-level role reporting directly to medical director and chief executive officer. Managed program redesigns, process improvement, and infrastructure, and team-building to maintain high quality and achieve goals during rapid.

Philadelphia, PA

Provided operational management and strategic development for 3 satellite ophthalmology practices and 2 retail operations generating 10,000+ annual patient visits to improve customer services. Collaborated with medical staff and administration on process improvements for operations, marketing, patient satisfaction and physician communication.

Master'S Degree, Nursing Administration

Bachelor Of Science - Bs, Nursing