Juli Gruber-May Email & Phone Number

Newtown Square

Greater Philadelphia Area

Healthcare Operations• Spearheaded design/build of health system call center. Consolidated 3 hospital referral programs to provide single point of contact • Built/opened Penn Center for Low Vision; increased sales by 20%. Transformed existing optical retail shop, increasing sales 62%. Launched new optical retail operation netting $250K+ in the 9 months; increased patient volume 20% over 6 months • Provided support to consumer and physician referral services; responded to 225,000 callers; facilitated $98M+ annual• Instituted system-wide outsourcing initiative for food, housekeeping, and security services Employee Management• Interviewed staff/ key stakeholders to evaluate dept. structure, job descriptions, onboarding process, software training, and current data/reports• Stabilized business unit via organizational/leadership change to improve performance, develop more effective productivity measures • Created effective and cohesive management group to foster teamwork Clinical Infrastructure Development• Built infrastructure in response to 43% growth in patient visits; onboarded 22 new PCPs; integrated physicians/staff into organizational processes and programs • Developed policies to recapture "not scheduled" patient appointments to "scheduled". Recovered up to 60% and netted $12M additional revenue• Established quality pilot program to increase managed care patients’ use of UPHS resources; recaptured 20% revenue Medical Programs Management• Designed and implemented After-Hours Nurse Advice program • Orchestrated redesign of company’s nurse coordinator and outpatient intensivist programs • Administered implementation of health management services programs at all new primary care physician practices • Enacted 2 complete customer-interaction programs - nurse coordinator and outpatient intensivist • Centralized referral programs for 4 hospitals; created 21% increase in call volume and 895% cumulative increase over 6 years

Philadelphia, Pa

2017 - PresentLeverage operational analysis, process improvement, and administrative abilities to evaluate business unit and healthcare unit services and programs, identify issues, develop recommendations, and formulate strategic plan in cooperation with directives from the Senior Vice President of Business Services and the Administrative Director.2006 - 2012 Independent Care Management Consultant Facilitated care management for individuals, including transition from home to living arrangements appropriate to client’s needs; coordinated all appointments and transportation; attended medical appointments in accordance with HIPPA regulations and provided necessary patient support in role of clinical advocate; identified and arranged all individualized services. Provided conflict resolution between client’s needs and health care team as needed.

Wayne, Pa

Oversaw medical management operations comprising 60% of all employees to support 200+ primary care physician network in an executive-level role reporting directly to medical director and chief executive officer. Managed program redesigns, process improvement, and infrastructure, and team-building to maintain high quality and achieve goals during rapid expansion of services. Responsible for financial planning and financial management to stay within targets.

Philadelphia, Pa

Provided operational management and strategic development for 3 satellite ophthalmology practices and 2 retail operations generating 10,000+ annual patient visits to improve customer services. Collaborated with medical staff and administration on process improvements for operations, marketing, patient satisfaction and physician communication.

Master'S Degree, Nursing Administration

Bachelor Of Science - Bs, Nursing