Julija Zaiceva

Julija Zaiceva Email and Phone Number

Front Office Manager @ Sheraton Hotels & Resorts
bethesda, maryland, united states
Julija Zaiceva's Location
Zurich, Zurich, Switzerland, Switzerland
About Julija Zaiceva

Experienced hospitality worker 9+ years. Managed the daily operations of the Hotel including Food&Beverage, Front Office, Housekeeping, Meeting and Events. Part of successful Grand Opening team in June 2019. Successfully boosted property quality service scores from 77% to 91%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and another department standards. Increased guest occupancy/revenue by 30% over 2 years.

Julija Zaiceva's Current Company Details
Sheraton Hotels & Resorts

Sheraton Hotels & Resorts

View
Front Office Manager
bethesda, maryland, united states
Website:
sheraton.com
Employees:
13610
Julija Zaiceva Work Experience Details
  • Sheraton Hotels & Resorts
    Front Office Manager
    Sheraton Hotels & Resorts Feb 2024 - Present
    Zurich, Switzerland
  • Sheraton Hotels & Resorts
    Assistant Front Office Manager
    Sheraton Hotels & Resorts Aug 2023 - Feb 2024
    Zurich, Switzerland
  • Sheraton Hotels & Resorts
    Front Office Supervisor
    Sheraton Hotels & Resorts Jul 2022 - Aug 2023
    Zurich, Switzerland
  • Hospitality Consultating Besthoteliers.Com
    Founder
    Hospitality Consultating Besthoteliers.Com Jul 2020 - Present
    Offering the services in the Hospitality industry and coordinated consultations.
  • Exante
    Executive Assistant
    Exante Sep 2020 - Jan 2023
    Dubai, United Arab Emirates
    As an Executive Assistant my duties were to:- Report directly to the Executive Director/Board Member, to provide executive support in a one-on-one working relationship;- Manage and operate multiple properties around the world, including staff and suppliers;- Serve as the primary point of contact for internal and external constituencies on all matters, organize and coordinate executive outreach and external relations efforts;- Maintain a realistic balance among multiple… Show more As an Executive Assistant my duties were to:- Report directly to the Executive Director/Board Member, to provide executive support in a one-on-one working relationship;- Manage and operate multiple properties around the world, including staff and suppliers;- Serve as the primary point of contact for internal and external constituencies on all matters, organize and coordinate executive outreach and external relations efforts;- Maintain a realistic balance among multiple priorities;- Work independently on projects, from conception to completion, to handlea wide variety of activities and confidential matters;- Coordinate international business trips, book flights and hotels, arrangerequired meetings; manage CEO calendar in multiple time zones;- Respond swiftly to CEO requests for information by liaising with otherinternal teams to gather inputs;- Organize different thematic events for various occasions. Show less
  • Ac Hotels
    Food And Beverage Manager
    Ac Hotels Feb 2019 - Jan 2020
    Riga
    4* Hotel with 239 rooms; 120 seats in the restaurant; 4 conference halls.(02.19.–06.19 Pre-opening AC Hotel by Marriott, F&B Manager, coordinated and managed all of pre-opening activities in the hotel and project management including research of equipment, materials, supplies and sourcing and negotiating qualified supplier’s bids, reviewing contracts, and quality control during all stages of the project. Developed long- and short-term plans for the operation of the department.)Led… Show more 4* Hotel with 239 rooms; 120 seats in the restaurant; 4 conference halls.(02.19.–06.19 Pre-opening AC Hotel by Marriott, F&B Manager, coordinated and managed all of pre-opening activities in the hotel and project management including research of equipment, materials, supplies and sourcing and negotiating qualified supplier’s bids, reviewing contracts, and quality control during all stages of the project. Developed long- and short-term plans for the operation of the department.)Led F&B-department with 23 associates adhering to Marriott standards, conducted trainings and meetings to enhance guest experience;- Managed F&B day-to-day operations within set budget and revenue targets;- Forecasted, planned and controlled the purchase of food, alcohol, beverages and other F&B related consumables;- Developed menus, seasonal offers, promotions, thematic events, etc;- Participated in planning and execution of Hotel Pre-opening;- Participated in configuration of Opera PMS and Micros Simphony;- In cooperation with sales department, developed group, conference andbanquet packages;- Set targets and goals on departmental level as well as on individual levelwith each subordinate;- Assisted GM in preparation for Brand Standard Audit;- Coordinated high profile meetings, events, sit down dinners and sponsoredevents. Show less
  • Intercontinental Hotels Group (Ihg®)
    Gsa
    Intercontinental Hotels Group (Ihg®) Mar 2018 - Feb 2019
    Frankfurt Am Main Area, Germany
    3* Hotel with 175 rooms, 3 conference halls and one lobby bar.- Created guest experience plan to ensure memorable stays;- Provided daily Front Desk procedures and assisted with daily operations;- Investigated and resolved customer inquiries and complaints.
  • Hotel Ok
    Operations Manager
    Hotel Ok Apr 2016 - Mar 2018
    Riga
    Managed day-to-day operations of Hotel;- Worked closely with GM on various tasks and projects;- Created budget forecasts, financial reports and cost optimisation strategies;- Engaged in staff recruitment, training and motivation;- Organized staff scheduling to minimize overtime and external payrollcosts;- Ensured compliance with licensing laws, health and safety regulations andother statutory regulations;- Dealt with customer complaints and issues;- Assisted… Show more Managed day-to-day operations of Hotel;- Worked closely with GM on various tasks and projects;- Created budget forecasts, financial reports and cost optimisation strategies;- Engaged in staff recruitment, training and motivation;- Organized staff scheduling to minimize overtime and external payrollcosts;- Ensured compliance with licensing laws, health and safety regulations andother statutory regulations;- Dealt with customer complaints and issues;- Assisted and coordinated the project with maintenance and engineeringteam, suppliers, project managers, architects, interior designers, andowners;- Assisted GM in Quality Audit Control;- Maintained inventories of Hotel supplies and prepared purchase orders;- Building relations with TA and other companies. Show less
  • Hotel Ok
    Front Office Manager
    Hotel Ok Dec 2015 - Apr 2016
    Riga
  • Hotel Ok
    Front Desk Receptionist
    Hotel Ok Sep 2015 - Dec 2015
    Riga

Julija Zaiceva Skills

Leadership Horeca Управление Гостиницами Skilled Multi Tasker Accounting Salesforce.com Менеджмент Sales Russian Front Office Data Analysis Продажи Business Development Communication Market Research Food Safety English Маркетинг Negotiation Гостиничное Дело Safety Management Systems Food Safety Management System Управление Проектами Microsoft Office Microsoft Word Operations Management Marketing Microsoft Excel Latvian Customer Service Social Media Marketing Project Planning Food And Beverage Teamwork Analytical Skills Research German Opera Micros Социальные Медиа

Julija Zaiceva Education Details

  • Transporta Un Sakaru Instituts
    Transporta Un Sakaru Instituts
    Business Management, Administration And Property Management
  • Starlex Investment
    Starlex Investment
    Real Estate Economics, Finances, Investment And Development
  • Transporta Un Sakaru Instituts
    Transporta Un Sakaru Instituts
    Business Logistics

Frequently Asked Questions about Julija Zaiceva

What company does Julija Zaiceva work for?

Julija Zaiceva works for Sheraton Hotels & Resorts

What is Julija Zaiceva's role at the current company?

Julija Zaiceva's current role is Front Office Manager.

What schools did Julija Zaiceva attend?

Julija Zaiceva attended Transporta Un Sakaru Instituts, Starlex Investment, Transporta Un Sakaru Instituts.

What skills is Julija Zaiceva known for?

Julija Zaiceva has skills like Leadership, Horeca, Управление Гостиницами, Skilled Multi Tasker, Accounting, Salesforce.com, Менеджмент, Sales, Russian, Front Office, Data Analysis, Продажи.

Who are Julija Zaiceva's colleagues?

Julija Zaiceva's colleagues are Tina Zhou, God's Grace, Madhav Adhikari, Pauli Carvajal, Geoffrey Wakata, Tifanny Belinda, 周梦洁.

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