Julija Zaiceva Email and Phone Number
Experienced hospitality worker 9+ years. Managed the daily operations of the Hotel including Food&Beverage, Front Office, Housekeeping, Meeting and Events. Part of successful Grand Opening team in June 2019. Successfully boosted property quality service scores from 77% to 91%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and another department standards. Increased guest occupancy/revenue by 30% over 2 years.
Sheraton Hotels & Resorts
View- Website:
- sheraton.com
- Employees:
- 13610
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Front Office ManagerSheraton Hotels & Resorts Feb 2024 - PresentZurich, Switzerland -
Assistant Front Office ManagerSheraton Hotels & Resorts Aug 2023 - Feb 2024Zurich, Switzerland -
Front Office SupervisorSheraton Hotels & Resorts Jul 2022 - Aug 2023Zurich, Switzerland -
FounderHospitality Consultating Besthoteliers.Com Jul 2020 - PresentOffering the services in the Hospitality industry and coordinated consultations. -
Executive AssistantExante Sep 2020 - Jan 2023Dubai, United Arab EmiratesAs an Executive Assistant my duties were to:- Report directly to the Executive Director/Board Member, to provide executive support in a one-on-one working relationship;- Manage and operate multiple properties around the world, including staff and suppliers;- Serve as the primary point of contact for internal and external constituencies on all matters, organize and coordinate executive outreach and external relations efforts;- Maintain a realistic balance among multiple… Show more As an Executive Assistant my duties were to:- Report directly to the Executive Director/Board Member, to provide executive support in a one-on-one working relationship;- Manage and operate multiple properties around the world, including staff and suppliers;- Serve as the primary point of contact for internal and external constituencies on all matters, organize and coordinate executive outreach and external relations efforts;- Maintain a realistic balance among multiple priorities;- Work independently on projects, from conception to completion, to handlea wide variety of activities and confidential matters;- Coordinate international business trips, book flights and hotels, arrangerequired meetings; manage CEO calendar in multiple time zones;- Respond swiftly to CEO requests for information by liaising with otherinternal teams to gather inputs;- Organize different thematic events for various occasions. Show less -
Food And Beverage ManagerAc Hotels Feb 2019 - Jan 2020Riga4* Hotel with 239 rooms; 120 seats in the restaurant; 4 conference halls.(02.19.–06.19 Pre-opening AC Hotel by Marriott, F&B Manager, coordinated and managed all of pre-opening activities in the hotel and project management including research of equipment, materials, supplies and sourcing and negotiating qualified supplier’s bids, reviewing contracts, and quality control during all stages of the project. Developed long- and short-term plans for the operation of the department.)Led… Show more 4* Hotel with 239 rooms; 120 seats in the restaurant; 4 conference halls.(02.19.–06.19 Pre-opening AC Hotel by Marriott, F&B Manager, coordinated and managed all of pre-opening activities in the hotel and project management including research of equipment, materials, supplies and sourcing and negotiating qualified supplier’s bids, reviewing contracts, and quality control during all stages of the project. Developed long- and short-term plans for the operation of the department.)Led F&B-department with 23 associates adhering to Marriott standards, conducted trainings and meetings to enhance guest experience;- Managed F&B day-to-day operations within set budget and revenue targets;- Forecasted, planned and controlled the purchase of food, alcohol, beverages and other F&B related consumables;- Developed menus, seasonal offers, promotions, thematic events, etc;- Participated in planning and execution of Hotel Pre-opening;- Participated in configuration of Opera PMS and Micros Simphony;- In cooperation with sales department, developed group, conference andbanquet packages;- Set targets and goals on departmental level as well as on individual levelwith each subordinate;- Assisted GM in preparation for Brand Standard Audit;- Coordinated high profile meetings, events, sit down dinners and sponsoredevents. Show less -
GsaIntercontinental Hotels Group (Ihg®) Mar 2018 - Feb 2019Frankfurt Am Main Area, Germany3* Hotel with 175 rooms, 3 conference halls and one lobby bar.- Created guest experience plan to ensure memorable stays;- Provided daily Front Desk procedures and assisted with daily operations;- Investigated and resolved customer inquiries and complaints. -
Operations ManagerHotel Ok Apr 2016 - Mar 2018RigaManaged day-to-day operations of Hotel;- Worked closely with GM on various tasks and projects;- Created budget forecasts, financial reports and cost optimisation strategies;- Engaged in staff recruitment, training and motivation;- Organized staff scheduling to minimize overtime and external payrollcosts;- Ensured compliance with licensing laws, health and safety regulations andother statutory regulations;- Dealt with customer complaints and issues;- Assisted… Show more Managed day-to-day operations of Hotel;- Worked closely with GM on various tasks and projects;- Created budget forecasts, financial reports and cost optimisation strategies;- Engaged in staff recruitment, training and motivation;- Organized staff scheduling to minimize overtime and external payrollcosts;- Ensured compliance with licensing laws, health and safety regulations andother statutory regulations;- Dealt with customer complaints and issues;- Assisted and coordinated the project with maintenance and engineeringteam, suppliers, project managers, architects, interior designers, andowners;- Assisted GM in Quality Audit Control;- Maintained inventories of Hotel supplies and prepared purchase orders;- Building relations with TA and other companies. Show less -
Front Office ManagerHotel Ok Dec 2015 - Apr 2016Riga -
Front Desk ReceptionistHotel Ok Sep 2015 - Dec 2015Riga
Julija Zaiceva Skills
Julija Zaiceva Education Details
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Transporta Un Sakaru InstitutsBusiness Management, Administration And Property Management -
Starlex InvestmentReal Estate Economics, Finances, Investment And Development -
Transporta Un Sakaru InstitutsBusiness Logistics
Frequently Asked Questions about Julija Zaiceva
What company does Julija Zaiceva work for?
Julija Zaiceva works for Sheraton Hotels & Resorts
What is Julija Zaiceva's role at the current company?
Julija Zaiceva's current role is Front Office Manager.
What schools did Julija Zaiceva attend?
Julija Zaiceva attended Transporta Un Sakaru Instituts, Starlex Investment, Transporta Un Sakaru Instituts.
What skills is Julija Zaiceva known for?
Julija Zaiceva has skills like Leadership, Horeca, Управление Гостиницами, Skilled Multi Tasker, Accounting, Salesforce.com, Менеджмент, Sales, Russian, Front Office, Data Analysis, Продажи.
Who are Julija Zaiceva's colleagues?
Julija Zaiceva's colleagues are Tina Zhou, God's Grace, Madhav Adhikari, Pauli Carvajal, Geoffrey Wakata, Tifanny Belinda, 周梦洁.
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