• Deliver excellent customer service with 300+ customers per shift by making conversation to build connections and cultivating upscale dining experiences• Schedule and manage 40+ telephone and online reservation bookings per day• Maximize productivity and earnings by efficiently working in waitlist with reservations• Provide professional customer service and foster relationships with repeat customers

• Established and managed e-commerce business specializing in the sale of high-quality clothing and accessories• Developed a unique brand identity including logo design and website layout • Conducted market research to identify new market trends• Manage marketing campaigns to promote new launches and 24 hour sales• Implemented effective social media marketing strategies, accumulating 1,000+ followers on Instagram in 1 year• Managed inventory levels to optimize inventory turnover and prevent surplus stock• Implemented productive order fulfillment procedures, ensuring timely and accurate shipping to customers• Recorded inventory and sales for over 1,000 transactions within 1 year using Excel• Developed and maintained a budget, tracking revenue, expenses, and profit margins to reach financial goals• Implemented direct surveys with customers to improve products and services and to meet customer expectations• Managed customer services, handling returns, and resolving any issues to maintain a positive brand reputation

• Provided elite suite client experience during Seattle Seahawks games by greeting clients and engaging in friendly professional service• Distributed and prepared food and beverages for 50+ Seattle Seahawks club and luxury suites per shift

• Delivered the best game-day experience for Seattle Sounders fans by spreading enthusiasm through direct fan interactions and assisting with game day activities

• Developed Chatbots for a nonprofit organization, Mary’s Place, to generate a more efficient communication process for those seeking housing and resources • Directed and produced films, spreading awareness on issues important to the Seattle area including gentrification, climate change, and the housing crisis• Conducted interviews and engaged in meaningful conversations with community members