Construction Coordinator

• In charge of Field Estimators in Sacramento, San Francisco, San Jose, Ventura, San Fernando and San Gabriel Valleys• Lead distribution to Field Estimators for Residential and Commercial restoration and mold remediation projects• Review and Approve Project Estimates for each area• Compliance with CA Regulations (AQMD) for Asbestos/Lead Testing• Hire Environmental/Hygienist companies for needed abatement projects• Assist in contract negotiations with Insurance Company Adjusters and Property Owners given by Field Estimators• Assign leads to Field Supervisors and Create Estimates for restoration projects using Xactimate Software• Negotiate directly with Insurance Adjusters and Homeowner• Hire and work with Sub Contractors from project approval to project completion• Communicate with Property owners to ensure Field Estimator, Field Supervisor and Sub Contractor accountability and overall project quality control• Work with administrative assistants to ensure optimal client relations• Training and on boarding of Field Estimators and Admin Assistants

* Office, Customer Service and Operations Management* Daily Service Operations Management and Procedure allocation* Installation and Job Coordination Managment* Purchasing- Inventory and supply management* Directly oversee call center* Directly oversee field technicians* Logistically route and Dispatch Field Technicians for company efficiency and customer satisfaction * Employee schedule and maintenance* Customer Service Representative Training and Position Allocation

• Managed Customer Service Department of an e-commerce, inbound call center consisting of up to 6 Customer Service Representatives at a time. • Worked along with General Manager to ensure employee accountability, task completion and overall performance. • Trained new Customer Service employees to follow company policies, call handling, order entry and order processing. • Responsible for maintaining customer loyalty by handling all customer concerns effectively and efficiently.

• Assisting customers by answering inbound calls• Dispatching technicians’ in a timely manner to ensure the best customer experience• Assigning technician with the appropriate expertise needed for the requested service• Working along with operations and management to ensure on going jobs are completed in the most efficient manner. • Taking on customer concerns and making sure the proper procedures are set to resolve any issues as needed• Issuing purchase orders for technicians’ in the filed • Entering data for new and existing customers• Accounting for the technicians’ and installers’/helpers’ time in the field• Working as on call dispatcher after hours and weekends as scheduled

• Assuring technicians’ daily schedule is maintained and sought through in an effective and efficient matter. • Tracking and logging technician’s daily activity to ensure accountability and overall company standards and or policies. • Answering incoming telephone calls and directing to proper personnel, if need be. Otherwise, proactively assisting customers with inquiries and or concerns as needed to ensure the best possible customer experience with the organization. • Helping and assisting office CSR/CCA staff with help when needed and or called upon.

• Managed over 20 field technicians, 6 CSR/CCA Representatives in office.• Managed the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability. • Created and distributed employee schedules, both in office and in the field. • Worked directly with company management to ensure employee accountability and performance. • Created proposals for clients, both potential and existing. Also helped in negotiating with existing clientele to ensure account security.• Worked directly with operations to ensure exceptional customer satisfaction and task completion.• Maintained customer loyalty through thoughtful and effective problem solving. • Maintained customer data base as needed with new and existing accounts. • Sought out potential new clientele through research and initiatively contacting prospective acquisitions.