Drive delivery excellence across the program's data, analytics, and reporting initiatives, enabling the success of our clients and data team alike through a keen understanding of the business, focused on quality, and instilling and leading project management and stakeholder management practices.

Oversee operations and on-site management of a shift of analysts and support personnel for Payment Services Operations teams as well as directly managing projects at any given time focused on operational efficiencies. Responsible for the overall quality of project support of Payment Services operations teams currently servicing 90+ programs in multiple states across the USA. With a 1100 call center agents.Manage the deployment of a data warehouse and business intelligence platform that… Show more Oversee operations and on-site management of a shift of analysts and support personnel for Payment Services Operations teams as well as directly managing projects at any given time focused on operational efficiencies. Responsible for the overall quality of project support of Payment Services operations teams currently servicing 90+ programs in multiple states across the USA. With a 1100 call center agents.Manage the deployment of a data warehouse and business intelligence platform that integrate and transform government payment data (KPI, SLA, Profit) into meaningful, actionable solutions.Manage the design, development, testing and deployment of the company's dashboards.Develop business requirements, assess current reporting capabilities, and make recommendations regarding enhancement of our BI analytical tools.Work closely with various functional teams to translate business requirements into optimized semantic layers, reports and dashboards. Show less

A capable, results oriented manager with experience in leading high performance teams. Excel in resolving client challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and fast turnaround.Direct all human resources and management activities, determine staff needed to accomplish goals, select and hire new employees and assign responsibilities to the entire staff.Drive initiatives in the management team and… Show more A capable, results oriented manager with experience in leading high performance teams. Excel in resolving client challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and fast turnaround.Direct all human resources and management activities, determine staff needed to accomplish goals, select and hire new employees and assign responsibilities to the entire staff.Drive initiatives in the management team and organizationally that contribute to long-term operational excellence. Establish policies and procedures that align with the organization’s overall goals and objectives. Show less