Julio Gonzalez Email and Phone Number
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Executive with 20+ years of experience, passionate on helping Global/Enterprise/Commercial companies to embrace digital transformation achieving business outcomes and expedite valued realization, improving their CX/EX while driving technology adoption.Skilled empathy mentor who understands and embraces diversity and knows how to find the best in every person and how to empower and develop them, creating high-performance teams and employees for life. Key element to nurture a growth mindset, center on proactive customer success.Leading teams in the Pre-Post selling phase (Presales, Customer Success, Customer Care, Professional Services and Business Consultant). Proof record over-achieving quota, overseeing cross-functional teams: 17 years in Recurrent Revenue, 7 years in Professional Services, 4 years Customer Success, presales 3 years, 15 years in Customer Care in Latin America Market.Trilingual (English, Spanish, Portuguese) professional with deep knowledge in Cloud Technologies, Omnichannel, Sales Enablement, CX, EX, Digital Transformations, Contact Center.
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Vice President Customer Success LatamZendesk May 2021 - PresentSan Francisco, California, Us
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Vice-President Customer Success Latin AmericaGenesys Jan 2019 - May 2021Menlo Park, Ca, UsCustomer Success advocate responsible to deliver outstanding experiences for customers and partners in Latin America.Focus on CX, Customer Success, Digital Transformation, and Cloud migration. This responsibility includes provide a vision for the company and deliver CustomerExperiences in the region.Major Responsibilities/Activities: • Recurrent Revenue.• Cloud Solutions.• On-Premise Solutions.• Customer Care for Partner and direct customers.• Customer Retention Program.• NPS. -
Vice-President Operations Cloud/Pso/Customer Care Latin AmericaGenesys Jan 2016 - Dec 2018Menlo Park, Ca, UsResponsible for the Customer Care and Professional Services for Cloud/SaaS/OnPremise Customer and Partners.Focus on CX, Customer Success, Digital Transformation, and Cloud migration. This responsibility includes provide a vision for the company and deliver CustomerExperiences in the region. Major Responsibilities/Activities• Recurrent Revenue Quota• Cloud Products • On-Premise• Professional Services Delivery.• Professional Services Quota.• Support Partner and direct customers.• Customer Retention Program.• NPS.
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Vice-President Operations Cloud/Pso/Customer CareGenesys | Interactive Intelligence Dec 2015 - Dec 2016Indianapolis, Indiana, UsResponsible for the Customer Care and Professional Services for Cloud/SaaS/On Premise Customer and Partners. Focus on CX, Customer Success, Digital Transformation, and Cloud migration. -
Sr Director Global Services (Cloud/Ps/Customer Care Latin America)Genesys | Interactive Intelligence Oct 2009 - Dec 2015Indianapolis, Indiana, UsResponsible of Cloud Solutions, Professional Service, Support at Interactive Intelligence. This responsibility include all aspects of staffing, training, customer service, processes, budget, collections, support delivery and organizational efficiencies. Major Responsibilities/Activities• Cloud Solutions.• Professional Services Delivery.• Professional Services Quota.• Support Partner and direct customers.• Customer Retention Program.• Partner Enablement.• Support and training of a Regional Support Team and partners. • Administrative management of Support Team activities.• Provide leadership and vision to a Regional Support Team.
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Regional Manager Latin America Global Support ServicesGenesys | Interactive Intelligence Dec 2003 - Oct 2009Indianapolis, Indiana, UsResponsible for creating and developing the tech support department and recurrent revenue quota, Partner enablement at Interactive Intelligence and Vonexus for CALA. Team building
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Sr Solution Consultant ManagerGenesys | Interactive Intelligence Sep 2001 - Dec 2003Indianapolis, Indiana, UsSr Solution Consultant Manager in charge of the Presales that designed and support Contact Center Solutions in Latin America, Key differentiator and support for the Sales team, proof records to help overachieving quota the sales team
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Tech Support ManagerCommlogik Jul 1999 - Sep 2001Doral, Fl, UsResponsible for Presales, PSO, and Support Departments, ( customers service, analysis design, and implementations of different technologies, Dialogic, Aculab, CTI solutions, Cisco, Interactive Intelligence, Artisoft, etc) Managed technical solutions for existing clients and prospects in the sales process. -
Product Manager/Developer Team Leader Itec EngineerColombia Telecomunicaciones 1996 - 1999CoResponsible:Develop tailor-made applications to solve/achieve business challenges through integrations with an Intelligent Network for TELECOM Colombian Carrier 90% Market.• Signalling Gateway (SS7, ISDN, R2, VOIP).• IVR Voting Solutions.• Prepaid Calling Cards.• Help desk.Responsibilities:• Product Manager• Budget.• R&D.• Hiring and onboarding.Achievements:• Operational Efficiencies +16%.• Customer Satisfaction improving thru an Automated Contingency plan for Union Strikes. • Successfully developed and design protocol specifications for UIT-T SS7-ISUP for CTI technology.• Specification, design and developed pre-paid calling card• Help desk project for the Long Distance call over CTI technology with SS7 signaling.
Julio Gonzalez Skills
Julio Gonzalez Education Details
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Universidad Santo TomásTelecommunications Award-Winning Thesis
Frequently Asked Questions about Julio Gonzalez
What company does Julio Gonzalez work for?
Julio Gonzalez works for Zendesk
What is Julio Gonzalez's role at the current company?
Julio Gonzalez's current role is Vice President, LATAM Customer Success at Zendesk.
What is Julio Gonzalez's email address?
Julio Gonzalez's email address is ju****@****ail.com
What is Julio Gonzalez's direct phone number?
Julio Gonzalez's direct phone number is +131771*****
What schools did Julio Gonzalez attend?
Julio Gonzalez attended Universidad Santo Tomás.
What are some of Julio Gonzalez's interests?
Julio Gonzalez has interest in Children, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Julio Gonzalez known for?
Julio Gonzalez has skills like Caas, Cloud Communications, Saas, Cloud Computing, Contact Center, Latin America, Voip, Telecommunications, Professional Services, Ivr, Telephony, Unified Communications.
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