- Spearheaded customer engagement as a Cisco CX Cloud Customer Success Specialist, facilitating meetings with internal Account Teams and clients to optimize platform utilization and enhance operational efficiency.- Guided customers in connecting and managing their devices through the CX Cloud dashboard, ensuring seamless integration and alignment with organizational goals.- Provided expert assistance in adding contracts, opening Technical Assistance Center (TAC) cases, and accessing supplementary resources, empowering customers to maximize the benefits of CX Cloud solutions.- Collaborated closely with cross-functional teams to address customer challenges promptly and deliver personalized solutions that meet their specific needs and objectives.- Conducted proactive account reviews and strategic planning sessions to identify opportunities for process improvement and deliver enhanced value propositions to clients.- Developed and delivered training sessions and workshops to educate customers on advanced features and functionalities of CX Cloud, fostering continuous learning and skill development among users.- Achieving bonuses based on metrics, demonstrating consistent performance and exceeding customer success benchmarks.

- Taught English to high school students, focusing on language proficiency, literature, and communication skills, adapting curriculum to meet diverse learning needs.- Served as English Area Coordinator, overseeing curriculum development, lesson planning, and assessment strategies to ensure educational objectives were met.- Adapted quickly to remote teaching methods during the Covid-19 pandemic, integrating online platforms and developing tech skills classes to maintain educational continuity and engagement.- Implemented blended learning approaches, combining online resources with traditional classroom instruction to enhance student learning experiences and outcomes.

- Started as an agent handling DTV Samsung campaign, resolving customer inquiries and ensuring high-quality service delivery.- Promoted to the Remote Management Department within three months, demonstrating exceptional problem-solving abilities and technical expertise in troubleshooting Samsung products, including phones, TVs, and appliances.- Achieved promotion to ECR (Executive Customer Relations) after four months, recognized for effectively managing escalated customer issues and maintaining customer satisfaction.- Spearheaded troubleshooting efforts for complex customer issues, providing expert guidance and solutions to enhance product performance and resolve technical challenges promptly.- Received bonuses and kudos for consistently exceeding performance targets and delivering outstanding customer service, contributing to team success and customer loyalty.

- Served as English Teacher Coordinator, overseeing curriculum development, lesson planning, and instructional delivery for high school students, ensuring alignment with educational goals and standards.- Managed and coordinated English language projects and initiatives, fostering collaboration among teaching staff and promoting innovative teaching methodologies to enhance student engagement and learning outcomes.- Organized extracurricular activities, such as language clubs and educational trips, to supplement classroom learning and enrich students' language acquisition experiences.

- Designed and delivered English language courses tailored to diverse student ages and proficiency levels, ensuring engaging and effective learning experiences.- Implemented differentiated instructional strategies to accommodate various learning styles and abilities, fostering a supportive and inclusive classroom environment.- Conducted assessments and provided constructive feedback to students, supporting their language development and academic progress across different age groups.

- Instructed primary and secondary school students in English language skills, fostering a conducive learning environment through engaging and interactive lessons.- Developed comprehensive lesson plans tailored to student needs and curriculum requirements, ensuring effective delivery of educational content.- Implemented innovative teaching methodologies and educational resources to enhance student comprehension and language proficiency levels.