Julio Isaac Ramírez Pérez Email & Phone Number

Turbaco, Co

Bogotá, Distrito Capital, Colombia

- Spearheaded customer engagement as a Cisco CX Cloud Customer Success Specialist, facilitating meetings with internal Account Teams and clients to optimize platform utilization and enhance operational efficiency.- Guided customers in connecting and managing their devices through the CX Cloud dashboard, ensuring seamless integration and alignment with organizational goals.- Provided expert assistance in adding contracts, opening Technical Assistance Center (TAC) cases, and accessing supplementary resources, empowering customers to maximize the benefits of CX Cloud solutions.- Collaborated closely with cross-functional teams to address customer challenges promptly and deliver personalized solutions that meet their specific needs and objectives.- Conducted proactive account reviews and strategic planning sessions to identify opportunities for process improvement and deliver enhanced value propositions to clients.- Developed and delivered training sessions and workshops to educate customers on advanced features and functionalities of CX Cloud, fostering continuous learning and skill development among users.- Achieving bonuses based on metrics, demonstrating consistent performance and exceeding customer success benchmarks.

Cartagena De Indias, Bolívar, Colombia

- Taught English to high school students, focusing on language proficiency, literature, and communication skills, adapting curriculum to meet diverse learning needs.- Served as English Area Coordinator, overseeing curriculum development, lesson planning, and assessment strategies to ensure educational objectives were met.- Adapted quickly to remote teaching methods during the Covid-19 pandemic, integrating online platforms and developing tech skills classes to maintain educational continuity and engagement.- Implemented blended learning approaches, combining online resources with traditional classroom instruction to enhance student learning experiences and outcomes.

Santo Domingo, República Dominicana

- Started as an agent handling DTV Samsung campaign, resolving customer inquiries and ensuring high-quality service delivery.- Promoted to the Remote Management Department within three months, demonstrating exceptional problem-solving abilities and technical expertise in troubleshooting Samsung products, including phones, TVs, and appliances.- Achieved promotion to ECR (Executive Customer Relations) after four months, recognized for effectively managing escalated customer issues and maintaining customer satisfaction.- Spearheaded troubleshooting efforts for complex customer issues, providing expert guidance and solutions to enhance product performance and resolve technical challenges promptly.- Received bonuses and kudos for consistently exceeding performance targets and delivering outstanding customer service, contributing to team success and customer loyalty.

Santo Domingo, República Dominicana

- Served as English Teacher Coordinator, overseeing curriculum development, lesson planning, and instructional delivery for high school students, ensuring alignment with educational goals and standards.- Managed and coordinated English language projects and initiatives, fostering collaboration among teaching staff and promoting innovative teaching methodologies to enhance student engagement and learning outcomes.- Organized extracurricular activities, such as language clubs and educational trips, to supplement classroom learning and enrich students' language acquisition experiences.

Santo Domingo, República Dominicana

- Designed and delivered English language courses tailored to diverse student ages and proficiency levels, ensuring engaging and effective learning experiences.- Implemented differentiated instructional strategies to accommodate various learning styles and abilities, fostering a supportive and inclusive classroom environment.- Conducted assessments and provided constructive feedback to students, supporting their language development and academic progress across different age groups.

Santo Domingo Este, Santo Domingo, República Dominicana

- Instructed primary and secondary school students in English language skills, fostering a conducive learning environment through engaging and interactive lessons.- Developed comprehensive lesson plans tailored to student needs and curriculum requirements, ensuring effective delivery of educational content.- Implemented innovative teaching methodologies and educational resources to enhance student comprehension and language proficiency levels.

Technology Applied

- Completed the Technology Applied program at Richmond Solution in alliance with Pontificia Universidad Javeriana, gaining specialized.

Pedagogical Foundations Of Education

- Certificated in Pedagogical Foundations of Education, gaining expertise in educational psychology, curriculum development.

Basic Pedagogical Formation

- Completed Basic Pedagogical Formation at SENA Colombia, specializing in educational methodologies and practices essential for effective.

Computer Science

- Enrolled in the Bachelor's program in Computer Science, completing coursework up to the 5th semester before transitioning.

Cisco Certified Networking Associate, Information Technology

- Acquired Cisco Certified Networking Associate (CCNA) certification, demonstrating proficiency in network creation and management..

Call Center Training In English, Customer Service Support/Call Center/Teleservice Operation

- Specializing in telephone etiquette and customer assistance techniques. - Acquired skills in effective communication, active listening.

Intermediate English, Teaching English As A Second Or Foreign Language/Esl Language Instructor

- Verified proficiency in English language skills. - Demonstrated competency in reading, writing, and speaking English at an intermediate.