Julio Ituarte Email & Phone Number

Mexico City Area, Mexico

• Senior Project Manager for Named Accounts on Canada and South U.S.region (remote employee based in Mexico City). Responsibilities:
• Manage the customers relationship and ensure their satisfaction according to the objectives determined in the SOW.
• Manage the implementation projects of NICE products for the recording and information analysis for Call Centers and Trading Floors.
• Manage the resources assigned to each project, and provide the tools required by the Team to perform their tasks.
• Other Responsibilities: Account management, Demand generation and Control (VAS-Value Added Services and Professional Services), Cost Management, Team Management (PS team and Business Partners), Client Management and.
• In charge of multinational project teams, with teammates from United States, Canada, Brazil, Colombia, and Israel.

Mexico City Area, Mexico

• Senior Project Manager for the Northern Cone region (Mexico, Caribe, Central America, Colombia and Venezuela), Enterprise Division. Responsibilities:
• Manage the implementation projects of NICE products for the recording and information analysis for Call Centers and Trading Floors.
• Ensure the Customer satisfaction and complete the projects on time, scope and budget.
• Manage the resources assigned to each project, and provide the tools required by the Team to perform their tasks.
• In charge of the Professional Services Team for the Northern Cone region.
• In charge of multinational project teams, with teammates from Mexico, Colombia, Spain, Israel, and United States.

Mexico City Area, Mexico

• Project Manager, Security Division. Responsibilities:
• Manage the implementation projects for the products NICE Situator and NICE Vision for customers with high security requirements such as federal penitentiaries, airports and banks.
• Ensure the Customer satisfaction and complete the projects on time, scope and budget.
• Manage the resources assigned to each project, and provide the tools required by the Team to perform their tasks.
• In charge of multinational project teams, with teammates from Mexico, Colombia, Spain, Israel, and United States.
• Main accounts: BanColombia, USAA (United Services Automobile Association), Actica Sistemas (ICA’s technological branch)

Mexico City Area, Mexico

• Business Intelligence Consultant, performing the following activities in Mexico and United States:
• Implementation of MicroStrategy BI platform, and provide consulting for KPIs design, dynamic dashboards and reports, DB modeling according to BI best practices.
• Project Management for BI related projects, from requirements gathering and solution design, to project completion and delivery, based on the PMI methodology.
• Main accounts: Procuraduría General de la República (PGR), Premier, Inc. (Charlotte, U.S.), Polo Ralph Lauren (New York, U.S.), SEARS (Chicago, U.S.), Accival (Acciones y Valores Banamex, Mexico City), Danone-Bonafont.
• Main Achievements: Pioneer on the MicroStrategy Mobile platform implementation. High Customer Satisfaction score from customers in Mexico and United States. Based on the results from the original project for PGR, they.

• Outsourced by Alternativa Humana S.A. de C.V. (Alia).In charge of the following activities:
• Management of the Balanced Scorecard methodology for the IT Department.
• Service Level Agreements (SLAs) implementation in the IT Department.

Mexico City Area, Mexico

Engineering Projects Supervisor, New Technologies Planning and Control Analyst, performing the following activities:Planning, management and supervision of network expansion projects. Implementation of related operational processes. Seven people in charge.Development and optimization of commercial and technical areas processes.Participation on the.