Julio Ituarte Email & Phone Number

Mexico City Area, Mexico

Senior Project Manager for Named Accounts on Canada and South U.S.region (remote employee based in Mexico City). Responsibilities:• Manage the customers relationship and ensure their satisfaction according to the objectives determined in the SOW.• Manage the implementation projects of NICE products for the recording and information analysis for Call Centers and Trading Floors.• Manage the resources assigned to each project, and provide the tools required by the Team to perform their tasks.• Other Responsibilities: Account management, Demand generation and Control (VAS-Value Added Services and Professional Services), Cost Management, Team Management (PS team and Business Partners), Client Management and Consultancy Services• In charge of multinational project teams, with teammates from United States, Canada, Brazil, Colombia, and Israel.• Main Accounts: CITI Group, Greenway Health LLC, City Public Services of San Antonio (CPS Energy), Ministry of Government Services Ontario, Royal Bank of Canada, Leidos Innovations Corp., SERTEC Corporation, Texas Heath Resources, among others.

Mexico City Area, Mexico

Senior Project Manager for the Northern Cone region (Mexico, Caribe, Central America, Colombia and Venezuela), Enterprise Division. Responsibilities: • Manage the implementation projects of NICE products for the recording and information analysis for Call Centers and Trading Floors.• Ensure the Customer satisfaction and complete the projects on time, scope and budget.• Manage the resources assigned to each project, and provide the tools required by the Team to perform their tasks.• In charge of the Professional Services Team for the Northern Cone region.• In charge of multinational project teams, with teammates from Mexico, Colombia, Spain, Israel, and United States.• Other Responsibilities: Account management, Demand generation and Control (VAS-Value Added Services and Professional Services), Cost Management, Team Management (PS team and Business Partners), Client Management and Consultancy Services• Main Accounts: Banco Santander, CITI Group, Banorte, BBVA Colombia, Banco de Bogotá, Ike Asistencia, Jamaica National Commerce Bank, ScotiaBank, among others.

Mexico City Area, Mexico

Project Manager, Security Division. Responsibilities:• Manage the implementation projects for the products NICE Situator and NICE Vision for customers with high security requirements such as federal penitentiaries, airports and banks.• Ensure the Customer satisfaction and complete the projects on time, scope and budget.• Manage the resources assigned to each project, and provide the tools required by the Team to perform their tasks.• In charge of multinational project teams, with teammates from Mexico, Colombia, Spain, Israel, and United States.• Main accounts: BanColombia, USAA (United Services Automobile Association), Actica Sistemas (ICA’s technological branch)

Mexico City Area, Mexico

Business Intelligence Consultant, performing the following activities in Mexico and United States:• Implementation of MicroStrategy BI platform, and provide consulting for KPIs design, dynamic dashboards and reports, DB modeling according to BI best practices.• Project Management for BI related projects, from requirements gathering and solution design, to project completion and delivery, based on the PMI methodology.• Main accounts: Procuraduría General de la República (PGR), Premier, Inc. (Charlotte, U.S.), Polo Ralph Lauren (New York, U.S.), SEARS (Chicago, U.S.), Accival (Acciones y Valores Banamex, Mexico City), Danone-Bonafont (Mexico City), among others.• Main Achievements: Pioneer on the MicroStrategy Mobile platform implementation. High Customer Satisfaction score from customers in Mexico and United States. Based on the results from the original project for PGR, they requested an additional consulting package of 2000 hours for said Customer.

Outsourced by Alternativa Humana S.A. de C.V. (Alia).In charge of the following activities:• Management of the Balanced Scorecard methodology for the IT Department.• Service Level Agreements (SLAs) implementation in the IT Department.

Mexico City Area, Mexico

Engineering Projects Supervisor, New Technologies Planning and Control Analyst, performing the following activities:Planning, management and supervision of network expansion projects. Implementation of related operational processes. Seven people in charge.Development and optimization of commercial and technical areas processes.Participation on the implementation of Video on Demand project.Participation in Sarbanes-Oxley Law certification for Cablevision S.A. de C.V.