Júlio César Kaefer Email & Phone Number

Rio Grande Do Sul, Brazil

São Leopoldo, Rio Grande Do Sul, Brasil

São Leopoldo, Rio Grande Do Sul

o Participate in the selection of new hires for the team, both interns and full-time.o Mentor and train new hires.o Monitor the queue to ensure that no SLAs expire and that there are no cases that do not belong to our queue (queue screening).o Conduct root cause analysis of issues that are reported in different channels.o Write documentation to help our.

Novo Hamburgo, Rio Grande Do Sul, Brasil

Novo Hamburgo E Região, Brasil

o Responsible for helping customers with their ERP Cigam issues.o Monitor the queue to ensure that no SLAs expire and that there were no cases that do not belong to my assigned queue (queue screening).o Conduct root-cause analysis of issues reported via cases.o Find product configuration issues.o Report product errors to development team.

Dois Irmãos

o As a Helpdesk, I provided remote and face-to-face service to the user. The service ranged from issues/doubts in the company's ERP (a proprietary ERP developed in Pascal - Delphi), Microsoft Office issues, Windows issues, and hardware issues such as stuttered printers or computers that would not turn on. The software problems that escaped my domain, I.

Dois Irmãos, Brasil

o In this area I was responsible for receiving material from suppliers and registering them in the system. Afterwards, I forwarded them to the quality control center, and once approved, I was responsible for ensuring that the materials were sent to the respective branches of the company.o In addition, it was also part of my duties to control the stock of.