Streamlining web server deployment through PowerShell automation.Managing & monitoring processes with Agile frameworks.Collected data from various sources, such as surveys, databases, and web analytics.Used statistical methods to analyze data and draw conclusions. Create dashboards and visualizations to present data in a digestible format.

I utilized the Snow ticketing system to handle a wide variety of tickets, including those related to network, hardware, software, and end-user support. Provide in-person IT services for staff, management, and executives onsite.Offer IT support remotely using tools like RDP, Bomgar, and OneStop for offsite employees.Resolve issues related to hardware, software, network, printers, Cisco VPN, and Microsoft 365.Successfully manage and resolve 50-100 incidents each… Show more I utilized the Snow ticketing system to handle a wide variety of tickets, including those related to network, hardware, software, and end-user support. Provide in-person IT services for staff, management, and executives onsite.Offer IT support remotely using tools like RDP, Bomgar, and OneStop for offsite employees.Resolve issues related to hardware, software, network, printers, Cisco VPN, and Microsoft 365.Successfully manage and resolve 50-100 incidents each month.Provide in-person support onsite 2-3 times monthly.Maintain a technician-to-end-user ratio of approximately 1 technician per 700 end-users.Assist in troubleshooting networking issues, such as configuring ports and setting up VLANs for specific ports.Manage the secure disposal of assets and ensure media sanitization.Support the management of the site's stockroom and track asset deployment and recovery efficiently.Successfully resolved more than 430 tickets. Show less

Identifying, inventorying, and preserving digital evidence without altering the original data. Whether it’s analyzing data from computers or collecting evidence at crime scenes, these specialists provide invaluable support to law enforcement agencies

Working on website features.Develop new security methods to protect the company assets & infrastructure. Educate workers on security flaws and new security tactics.

The work that CS researchers are pursuing has broad implications for billions of people, and we want the set of researchers doing this work to represent the experiences, perspectives, concerns and creative enthusiasm of all the people of the world. The CS Research Mentorship Program (CSRMP) supports the pursuit of computing research for students from historically marginalized groups through career mentorship, peer-to-peer networking, and building awareness about pathways within the… Show more The work that CS researchers are pursuing has broad implications for billions of people, and we want the set of researchers doing this work to represent the experiences, perspectives, concerns and creative enthusiasm of all the people of the world. The CS Research Mentorship Program (CSRMP) supports the pursuit of computing research for students from historically marginalized groups through career mentorship, peer-to-peer networking, and building awareness about pathways within the field.Encourages students to pursue graduate and doctorate-level CS studies by matching them with Google mentors. As the students work toward their goals, they attend a CS research conference and travel to Mountain View as guests for the Ph.D. Fellowship Summit Show less

The UMass Summer Leadership Academy, a professional development program, for underrepresented undergraduates in CS and engineering, hosted by the Institute of Diversity Sciences at UMass, in partnership with faculty at Harvard Kennedy School.

Lyft’s ETA Program is a 2-month summer program that prepares computer science students for future software engineering internships at Lyft. This program is intended to be supplemental to any full-time commitments you might have for the summer (internships, coursework, projects, etc) and the goal is to be both accessible and educational as you prepare for the upcoming internship application season this fall.