- Wipe down all common use areas to provide clean/safe equipment for each student.- Answer all questions students have about equipment and membership contracts.- Work with co-workers and managers to consistently keep members safe during their visit.- Maintained a record of all guests and members coming to the gym.- Handled all incoming calls and answered the inquiries made.- Assisted the Duty Manager in maintaining the gym.- Administered the payments made by the members.- Resolved all customer complaints.- Promoted new classes and additional services offered by the business to clients.- Executed administrative tasks, including email, fax, distributing parcels and updating calendars.

- Direct member vehicle traffic flow in the baggage dock area.- Be responsible for maintaining the safety and security of baggage, baggage docks, and Club vehicles.- Assist in baggage dock set-up including stocking of supplies and equipment.- Keep supervisors and management informed of issues with member baggage.

- Acted as a flagger to direct traffic and answer customer questions.- Kept calm in stressful situations.- Communicate with customers efficiently and effectively.